Results-driven professional with over 10 years of experience in logistics and customer service. Skilled in decision-making and transportation management, consistently enhancing logistics operations and building strong customer relationships. Committed to delivering customized solutions that drive efficiency and satisfaction.
Hi, I’m
Katie Sholler
Alexandria,KY
Summary
Overview
19
years of professional experience
1
Certification
Work History
Welding Alloys USAFlorence, KY
Customer Service/Logistics Coordinator
02.2015 - Current
Job overview
- Coordinated logistics operations to ensure timely delivery of goods
- Utilized Kuebix for scheduling and route optimization
- Collaborated with team members to resolve shipping discrepancies
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and production team to address customer concerns and expedite orders when necessary.
- Attend daily meeting to maintain an effective communication system between departments involved in logistics coordination and production ensuring seamless information flow.
- Improved order accuracy through meticulous data entry and verification processes.
- Developed relationships with carriers to reduce transportation costs by negotiating favorable contracts without compromising servicer quality.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Analyzed customer requirements and provided customized logistics solutions.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Collaborated with team members to streamline communication processes, enhancing service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership both in accounting department and production.
- Investigated and resolved accounting, service and delivery concerns.
Lohmann TechnologiesHebron, KY
Logistics Coordinator/Purchasing
10.2006 - 11.2014
Job overview
- Negotiated contracts with outside carriers/freight forwarders to minimize shipping costs to the company and customers.
- Oversaw scheduling of the day-to-day transportation of Customer orders by manually creating shipping documents, assigning carriers and dispatched shipments.
- Completed all necessary customs documents and other paperwork.
- Coordinated rush orders and order changes. · Monitored shipments to guarantee on-time delivery.
- Communicated all emergencies/ delays due to weather and carrier schedule changes to Customer Service and Management.
- Created and distributed Purchase Orders for both raw and non-raw materials to vendors.
- Maintained and updated Purchase Order Report (Excel document) daily with ship dates and order acknowledgements.
- Communicated inbound shipping arrangements with vendors to assure orders were shipped the most cost efficient way.
- Completed Purchase Order paperwork when order arrived, by matching packing slip with purchase order and documenting any backorder and/or quantity discrepancy.
- Standardized department filing system to increase efficiency.
- Increased meeting efficiency by creating conference room schedule. ·Planned meetings and prepared conference rooms.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Dispersed incoming mail to correct recipients throughout the office. · Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Managed daily office operations and maintenance of equipment.
- Supplied key cards and building access to employees and visitors.
- Maintained phone and voicemail system programming for two locations using Pro On Call Technologies software.
- Internal Auditor
Education
Simon Kenton High SchoolIndependence, KY
High School Diploma
05-2005
University Overview
Graduated with Accounting Seal and Certificate
Participated in Workplace Readiness and Co-op program
Skills
- Problem-solving
- Decision-making
- Punctual and dependable
- Invoicing and shipping (domestic and international) documentation
- Transportation management
- Scheduling coordination
- Contract negotiation
- Inventory management
- Customer relations
- Sales support
- Reports generation
- ERP systems proficiency
- Team building
Certification
- Certified in IMDG, IATA and 49 CFR Hazmat Shipping since 2010
- Boone County, KY notary
Timeline
Customer Service/Logistics Coordinator
Welding Alloys USA
02.2015 - Current
Logistics Coordinator/Purchasing
Lohmann Technologies
10.2006 - 11.2014
Simon Kenton High School
High School Diploma