Katie Shubert
PATLive
Albany,USA
8
years of professional experience
Organized bringing strengths in handling work independently and solving routine problems without oversight. Ability to quickly learn new processes. Dependable and focused on completing work quickly to consistently exceed goals. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Always looking for ways to improve everyone's experience and level of care. Smoothly coordinate resource referrals and support people throughout different service levels. Follow current trends to offer the best support to everyone in need. I always put love into what I am doing, no matter how challenging. I'm always ready to put my best foot forward.
Work History
Virtual Assistant
1 Year 8 Months- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Adapted quickly to emerging technologies and software, staying ahead in providing versatile virtual assistance.
- Coordinated virtual meetings and events, ensuring seamless execution and participant engagement for customers.
- Provided exceptional customer support through various communication channels, enhancing client satisfaction.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Collaborated with team members to enhance call handling processes and improve response times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Lead Teacher, Toddler Room
4 Months- Monitored children in classes, on field trips and during lunch periods to identify and correct and behavior problems. Created positive and inclusive learning environment focused on safety, respect and acceptance. Put together fun lessons to engage children in learning foundational letter and number recognition skills. Cleaned and sanitized surfaces to prevent germ spread. Followed licensing guidelines and company standards to support daily care. Supported problem-solving and safe interaction to help improve social skills. Checked classroom regularly to identify safety concerns and maintain cleanliness. Built communicative rapport with families and caregivers to promote comprehensive support for each child. Implemented approved curriculum with balanced approach to play, exploration and learning. Arranged daily nap and rest periods to recharge students for afternoon play and additional learning. Worked collaboratively with director, fellow teachers and parents to meet children's needs.
Caregiver
2 Years 2 Months- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming. Provided companionship for elderly clients by engaging in conversation and participating in recreational activities. Monitored vital signs including blood pressure, temperature and pulse rate. Prepared meals according to dietary requirements and assisted with feeding when necessary. Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information. Assisted with ambulation by providing support during transfers from bed to chair or wheelchair. Performed light housekeeping tasks related to the client's care such as laundry and changing linens. Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability. Ensured compliance with all applicable laws, regulations and standards governing home health care services. Built strong and trusting rapport with clients and loved ones.
Customer Service Representative
10 Months- Answered customer inquiries and provided accurate information regarding products and services. Prevented key account losses by researching discrepancies and correcting problems. Reached out to customers after completed sales to suggest additional service or product purchases. Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas. Adjusted bills and refunded money to resolve customers' service or billing complaints. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Conferred with customers by telephone or in person to provide information about products or services and take orders. Updated databases with new and modified customer data. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Used proven techniques to de-escalate angry customers during telephone interactions. Assisted customers with making payments or establishing payment plans to bring accounts current. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Developed strong relationships with customers by providing personalized assistance and support. Performed administrative tasks such as filing paperwork, updating databases and generating reports. Maintained detailed records of customer interactions, transactions and comments for future reference.
Server
1 Year 5 Months- Greeted guests and provided menus. Provided excellent customer service to ensure satisfaction. Assisted in training new servers. Took orders from customers accurately and in a timely manner. Monitored dining room for cleanliness and proper set-up at all times. Responded efficiently to guest inquiries and complaints in a professional manner. Accurately recorded orders on cash register and point-of-sale system. Upheld high standards of sanitation in accordance with health department regulations. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Cashier/Customer Service
1 Year 8 Months- Greeted customers and answered any questions they had about the store's products and services. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change. Issued receipts, refunds, credits or change due to customers. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors. Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions. Helped customers find specific products, answered questions and offered product advice. Trained new team members in cash register operation, stock procedures and customer services. Scanned merchandise using point-of-sale system for accurate purchase totals. Verified customer age requirement for alcohol or tobacco purchases. Built and maintained productive relationships with employees.
Education
GED
Skills
Retail
Payment Collection
Articulate Communication
Filing and Recordkeeping
Patient Care
Patient Relations
Organizational Standards
Healthcare Operations
New Hire Training
Customer Service
Critical Thinking Skills
Inbound and Outbound Calling
Data Entry
Complaint Resolution
Paperwork Processing
Account Updating
Data Collection
Problem-Solving Abilities
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Office
Microsoft Teams
Customer Consulting
Account Management
Critical Thinking
Customer Relations
Active Listening
Microsoft PowerPoint
Cash Register Operation
Childcare
Timeline
Virtual Assistant
PATLive
06.2024 - 02.2026Read More
Lead Teacher, Toddler Room
Prep Academy
11.2023 - 03.2024Read More
Customer Service Representative
UniFirst
03.2022 - 01.2023Read More
Caregiver
Oaks Senior Living
03.2021 - 05.2023Read More
Server
Old Mexico
10.2019 - 03.2021Read More
Cashier/Customer Service
Piggly Wiggly
01.2018 - 09.2019Read More
Southern Regional Technical College
GED
Read More