Katie Simmons
Emmanuel Baptist Church
Franklin,MA
28
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Senior Operations Specialist
8 Years 7 Months- Collaborate with leadership team to spearhead recognition and engagement initiatives, enhancing team cohesion within Customer Experience.
- Orchestrate team-bonding programs boosting employee morale while reinforcing core company values.
- Analyze engagement metrics via Gallup survey results to help deliver targeted activities and recognition to the team.
- Manage vendor relationships and oversee procurement of departmental swag and recognition materials to support engagement efforts.
- Support the Leadership team with a variety of administrative tasks.
- Communicate to the team via Email, Chat and Viva Engage with updates, contests and upcoming opportunities.
Team Lead, Intake Reimbursement
1 Year- Led operations for Intake Reimbursement and Case Management departments, ensuring alignment with organizational goals.
- Coached and developed staff members to enhance skills and performance.
- Conducted monthly quality audits, side-by-side coaching, and 1-on-1 sessions to ensure service excellence.
- Provided expert coaching and professional development to staff members.
- Coordinated with OPS department to streamline logistics and fulfillment processes.
Manager, Accounts Receivable
1 Year- Led 25-member department, conducting production analysis and performance reviews to enhance team effectiveness.
- Collaborated with Director and CFO to streamline office productivity and enhance accuracy of financial reporting.
- Resolved escalated billing issues for patients, facilities, and insurance companies, ensuring timely payments and customer satisfaction.
Manager, Accounts Receivable
4 YearsSupervisor, Accounts Receivable
10 YearsCollections / Medical Biller
1 YearHuman Resources Assistant
2 YearsEvent Coordinator
12 Years 7 Months- Spearheaded planning and execution of large-scale community events, engaging over 400 participants to foster community connections.
- Managed vendor relations and partnerships with community leaders, ensuring alignment and collaboration for successful event outcomes.
- Coordinated logistics for church events, ensuring seamless execution and attendee satisfaction.
- Developed promotional materials to enhance event visibility and community engagement.
- Managed vendor relationships, negotiating contracts for catering and equipment rentals.
Education
Bachelor of Arts - Business Administration, Psychology, Movement Science
Skills
Salesforce
Microsoft Excel
Outlook
Project management
Microsoft Word
PowerPoint
Process Improvement
Timeline
Senior Operations Specialist
Insulet Corporation
01.2018 - CurrentRead More
Team Lead, Intake Reimbursement
Insulet Corporation
01.2017 - 01.2018Read More
Manager, Accounts Receivable
Brewster Ambulance Service
01.2016 - 01.2017Read More
Event Coordinator
Emmanuel Baptist Church
01.2014 - CurrentRead More
Manager, Accounts Receivable
EasCare Ambulance Service
01.2012 - 01.2016Read More
Supervisor, Accounts Receivable
EasCare Ambulance Service
01.2002 - 01.2012Read More
Collections / Medical Biller
EasCare Ambulance Service
01.2001 - 01.2002Read More
Human Resources Assistant
South Shore Hospital
01.1999 - 01.2001Read More
Gordon College
Bachelor of Arts from Business Administration, Psychology, Movement Science
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