Katie Smith
Murfreesboro,TN
Summary
Dynamic Senior Processor and Branch Manager at Signature Title Services, recognized for reducing processing errors and enhancing customer satisfaction through expert communication and documentation analysis. Proven ability to mentor teams and streamline workflows, fostering collaboration that resulted in improved closing times and a stellar reputation in the industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Processor and Branch Manager
Signature Title Services
Murfreesboro, TN
09.2016 - Current
- Handled complex real estate transactions with precision, navigating through challenging situations successfully without compromising turn-around times.
- Reduced processing errors by conducting thorough reviews and providing constructive feedback to team members.
- Maintained strict compliance with regulatory guidelines, preventing potential penalties or delays in processing.
- Proactively identified potential issues during file review stages before progressing further into the process pipeline.
- Improved interdepartmental coordination between sales teams and underwriting departments through regular meetings.
- Established positive relationships with clients based on trustworthiness and open communication channels throughout the entire lending experience.
- Managed high-volume workloads for timely and accurate completion of loan applications.
- Mentored junior processors, fostering a supportive team environment that encouraged professional growth.
- Delivered consistent high-quality service that exceeded client expectations and contributed to a growing company reputation in the industry.
- Collaborated with underwriters and loan officers to ensure smooth transactions, resulting in reduced closing times.
- Oversaw a team of processors, distributing workload efficiently while ensuring accuracy throughout all stages of the mortgage application process.
- Received and reviewed incoming documents and materials.
- Increased customer satisfaction by promptly addressing concerns and providing clear communication throughout the application process.
Education
Bachelor Of Business Administration - Marketing
Middle TN State University
Murfreesboro, TN05.2015
Skills
- Workflow management
- Expert communication
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking and organizing
- Interpersonal communication
- Sales support
Certification
CNPR, Pharmaceutical sales certification
715432024
Timeline
Senior Processor and Branch Manager
Signature Title Services
09.2016 - Current
Bachelor Of Business Administration - Marketing
Middle TN State University