Katie Sosa

• Trained new shop associates on company policies, procedures, and best practices.
• Processed payments at checkout, including cash, credit cards, and gift cards.
• Operated cash registers and processed transactions including sales, returns, and exchanges.
• Utilized POS system to process transactions quickly and accurately.
• Developed knowledge of current products and services offered by the store.
• Kept up-to-date on new products arriving in store so that customers could be informed accordingly.
• Performed daily opening and closing procedures such as counting cash drawers and checking all equipment for proper functioning.
• Provided excellent customer service by greeting guests, addressing inquiries, and responding to complaints.
• Ensured that all safety regulations were met while operating machinery.
• Resolved any customer issues quickly and efficiently while maintaining a positive attitude.
• Assisted customers in locating items and answering product questions.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
• Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.

* Worked June 2022-August 2023; June 2024-August 2024*

• Learned how to communicate well with patients.
• Watched different procedures like cleanings, fillings, bone grafting, root canals, and extractions.
• Learned about cleaning tools and keeping the area sterile.
• Practiced sutures on a chicken breast, which helped with manual dexterity.
• Tools: Getting to know different dental tools and what they are used for.
• Saw how appointments are scheduled and how patient records are kept.
• Observed how the dentist works with assistants and hygienists.
• Understood how local anesthesia is used to manage pain.
• Learned about the conduct and ethics in a dental practice.

*Shadowed summer June 2022-August 2022 & June 2024- August 2024*

• Helped with billing, filing, invoices, and other paperwork.
• Completed and mailed contracts, invoices or checks.
• Managed daily office operations and maintained a clean and efficient workspace.
• Maintained an organized filing system of paper documents and electronic files.
• Delivered messages and ran errands.
• Answered telephones, directed calls, and took messages.

• Improved equipment maintenance and safety standards.
• Cleaned and repaired cell phones.
• Updated and upgraded cell phones.
• Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of the office and equipment.
• Developed relationships with new staff members and assisted existing staff members in their career development.
• Maintained positive working relationship with fellow staff and management.

*2 month summer job*