Katie Spencer
Tully,NY
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
20
20
years of professional experience
Work History
Bartender
Hill-N-Dale Country Club
04.2023 - Current
- Created and served a range of cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, taking inventory, and placing orders to maintain stock of bar supplies.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Collaborated with kitchen staff to coordinate food and beverage pairings for special events.
- Assisted in training new bartenders on cocktail preparation and customer service standards.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Developed relationships with regular patrons, fostering loyalty and repeat business.
Dental Assistant
Lafayette Dental Associates
04.2017 - 07.2023
- Assisted in patient preparation for dental procedures, ensuring comfort and readiness.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Educated patients on post-operative care and oral hygiene practices to promote recovery and health.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Server
China Pavilion Restaurant
09.2005 - 01.2023
- Managed multiple tables efficiently, maintaining high service standards during peak hours.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Handled cash transactions accurately, processing payments and managing receipts.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
Dental Assistant Certificate - Dental Assisting
OCM BOCES
Liverpool, NYSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Payment processing
- Beverage supply orders
Timeline
Bartender
Hill-N-Dale Country Club
04.2023 - Current
Dental Assistant
Lafayette Dental Associates
04.2017 - 07.2023
Server
China Pavilion Restaurant
09.2005 - 01.2023
Dental Assistant Certificate - Dental Assisting
OCM BOCES