Katie Stevenson
St. Augustine,FL
Summary
Strong leader with a long history of building relationships and trust while being able to also drive the performance of an organization.
Overview
18
18
years of professional experience
Work History
Claims Manager
Progressive Insurance
Jacksonville, FL
11.2016 - Current
- Managed 7 teams with the Jacksonville PCS claims organization from November 2016-December 2019
- Managed a hybrid organization of URBI and ARBI teams from January 2020- December 2021
- Acted as the hiring manager for the state of FL starting in January 2022
Claims Supervisor
Progressive Insurance
Jacksonville, FL
02.2014 - 11.2016
Human Resources Consultant
Progressive Insurance
Jacksonville , FL
05.2013 - 02.2014
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Acted as staff member advocate, encouraging and supporting claims employees to identify and resolve conflicts.
- Oversaw HR needs for the FL Specialty organization-employee operation across the state of Florida.
- Assisted and guided employees on HR procedures and program development by providing real time coaching and feedback to leaders.
Claims Supervisor
Progressive Insurance
Jacksonville, FL
11.2005 - 05.2013
- Managed a team of claims generalists, claims generalist associates and claims generalists intermediate
- Drove the performance of the organization by setting high goals and holding employees accountable
- Created an inclusive environment by building strong relationships within my teams
- Managed the Claims Loss Assignment process for the NFL region
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
Claims Generalist
Progressive Insurance
Jacksonville, FL
05.2004 - 11.2005
- Worked productively in fast-moving work environment to process large volumes of claims.
- Interviewed policyholders to verify information and obtain additional details.
- Followed up with customers on unresolved issues.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Proposed settlements for uncomplicated issues to resolve claims.
Education
Bachelor of Arts - Communications
Florida State University
Tallahassee, FLSkills
- Relationship Building
- Communications
- Driving performance
- Coaching and developing
- Building collaborative partnerships
- Creating an Inclusive environment
- Planning, prioritizing and organizing
Timeline
Claims Manager
Progressive Insurance
11.2016 - Current
Claims Supervisor
Progressive Insurance
02.2014 - 11.2016
Human Resources Consultant
Progressive Insurance
05.2013 - 02.2014
Claims Supervisor
Progressive Insurance
11.2005 - 05.2013
Claims Generalist
Progressive Insurance
05.2004 - 11.2005
Bachelor of Arts - Communications
Florida State University
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