Summary
Overview
Work History
Education
Skills
Timeline
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Katie Stoll

West Valley City,UT

Summary

Dynamic professional with a proven track record at Buffalo Wild Wings and other notable establishments, excelling in customer service and staff training. Expert in cash register operation and adept at enhancing customer satisfaction. Demonstrated ability to resolve conflicts and improve team performance, ensuring operational excellence. Skilled in multitasking and maintaining high accuracy in financial transactions.

Overview

13
13
years of professional experience

Work History

Cashier Server Bartender Expo

Buffalo Wild Wings
01.2024 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Manager

Hug-hes Cafe
04.2022 - 11.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Bartender, Server, Manager

Texas Roadhouse
01.2018 - 04.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Hostess

Chili's Bar and Grill
10.2013 - 08.2016
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining

Car Hop

A&W
07.2011 - 09.2013
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Education

High School Diploma -

Central High School
La Crosse, WI
05.2011

Skills

Proficient in [Software]

Timeline

Cashier Server Bartender Expo

Buffalo Wild Wings
01.2024 - 07.2024

Manager

Hug-hes Cafe
04.2022 - 11.2023

Bartender, Server, Manager

Texas Roadhouse
01.2018 - 04.2021

Hostess

Chili's Bar and Grill
10.2013 - 08.2016

Car Hop

A&W
07.2011 - 09.2013

High School Diploma -

Central High School

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Katie Stoll