Katie Strickland
Fort Lauderdale,FL
Summary
- Results-driven business leader with strong track record in launching and scaling ventures. Known for fostering effective team collaboration and adapting fluidly to changing business landscapes. Skilled in strategic planning, market analysis, and financial management. Valued for reliability, innovative thinking, and relentless pursuit of organizational goals.
- Experienced with cultivating and nurturing startup environments to drive innovation and growth. Utilizes strategic planning and market analysis to identify new opportunities and implement effective business strategies. Knowledge of fostering team collaboration and achieving business objectives through dynamic and adaptable approaches.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Entrepreneur in Residence
Beyond Beauty Bella
06.2022 - Current
- Expanded global presence through strategic market entry initiatives, securing international clients and partners.
- Established strategic partnerships to expand the company''s reach and enhance brand awareness.
Customer Service Specialist
Strategic Marketing Services
01.2023 - 04.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Nail Technician
Posh Salon & Spa
02.2021 - 01.2022
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Waitress Supervisor
Outback Steakhouse
01.2021 - 01.2022
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Head Server
Quarterdeck Restaurant
03.2015 - 11.2019
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Education
High School Diploma -
Broward College
Fort Lauderdale, FL01-2027
Skills
- Strategic thinking
- Good communication skills
- Nail extensions
- Order accuracy
- Call center experience
- Nail art techniques
- Sales promotion
- Safe food handling
- Excellent written and oral communication
- Problem-solving skills
- Hygiene standards
- Gel application
- Multitasking skills
- Strong leadership
Certification
- Licensed Nail Technician - [State] Board of Cosmetology.
- Infection Control Certificate – State board approved providers or relevant associations.
- Licensed Esthetician - [State] Board of Cosmetology.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Languages
English
Native or Bilingual
Timeline
Customer Service Specialist
Strategic Marketing Services
01.2023 - 04.2024
Entrepreneur in Residence
Beyond Beauty Bella
06.2022 - Current
Nail Technician
Posh Salon & Spa
02.2021 - 01.2022
Waitress Supervisor
Outback Steakhouse
01.2021 - 01.2022
Head Server
Quarterdeck Restaurant
03.2015 - 11.2019
High School Diploma -
Broward College
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