La’Diamond Wideman
Buffalo,NY
Summary
Forward-thinking and accomplished professional with enterprising approach to developing and enhancing business operations. In-depth understanding of financial management, business development and personnel oversight. Proactive approach with excellent follow-through.
Hardworking Entrepreneur skilled in coordinating programs, business planning and culture development. Visionary and decisive leader with a clear understanding of complex business needs.
Overview
8
8
years of professional experience
Work History
Entrepreneur in Residence
Self Employed Web
Atlanta, GA
09.2024 - Current
- Analyzed existing systems used by startups in order to recommend improvements or upgrades.
- Conducted market research and analysis on potential new markets and opportunities.
- Advocated for policy reforms to create an environment conducive to entrepreneurial activities.
- Collaborated with industry professionals to provide mentorship programs for aspiring entrepreneurs.
- Facilitated the development of innovative products and services by identifying customer needs.
- Provided assistance with fundraising efforts by connecting startups with appropriate investors.
Client Service Supervisor
Capital Management Group Of Niagara
Niagara Falls, New York
05.2021 - 08.2024
- Created reports summarizing daily activity metrics such as number of calls handled, average resolution time.
- Assisted in developing marketing campaigns targeted at increasing customer engagement.
- Ensured compliance with applicable laws and regulations related to customer service standards.
Front Desk Associate
Kaleida Health Buffalo General Hospital
Buffalo, NY
01.2019 - 04.2021
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Greeted guests upon arrival and provided excellent customer service.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
Customer Service Manager
Spectrum
Buffalo, NY
09.2016 - 01.2019
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Provided exceptional customer service to ensure customer satisfaction.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Education
Bachelor of Arts - Humanities
Canisius College
Buffalo, NY05-2017
High School Diploma -
Maritime Charter
Buffalo, NY06-2013
Skills
- Investor relations
- Product management
- Operations management
- Financial planning
- Design thinking
- Brand building
- Strategic thinking
- Operational planning
- Culture building
- Social media management
Timeline
Entrepreneur in Residence
Self Employed Web
09.2024 - Current
Client Service Supervisor
Capital Management Group Of Niagara
05.2021 - 08.2024
Front Desk Associate
Kaleida Health Buffalo General Hospital
01.2019 - 04.2021
Customer Service Manager
Spectrum
09.2016 - 01.2019
Bachelor of Arts - Humanities
Canisius College
High School Diploma -
Maritime Charter