Katie Summers
Riverside,CA
Summary
Dynamic Senior Claims Adjuster at Mercury Insurance with expertise in claims assessment and negotiation strategies. Proven track record of enhancing customer satisfaction through effective communication and conflict resolution. Skilled in customer service and client retention.
Overview
14
14
years of professional experience
Work History
Senior Claims Adjuster
Mercury Insurance
01.2023 - Current
- Consulted police and hospital records when needed.
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Expedited claims settlements with successful negotiation strategies and effective communication skills.
Field Marketing Regional Manager
International Cruise And Excursion
08.2017 - 03.2020
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Supervised staff to optimize brand expansion initiatives and productivity.
Store Manager
Alfred Angelo Bridal
09.2011 - 07.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
No Degree - Psychology
California Polytechnic State University, Pomona
Pomona, CA06-2010
High School Diploma -
Diamond Ranch High School
Pomona, CA06-2006
Skills
- Claims assessment and investigation
- Customer service
- Negotiation strategies
- Effective communication
- Conflict resolution
- Time management
- Professionalism and integrity
Timeline
Senior Claims Adjuster
Mercury Insurance
01.2023 - Current
Field Marketing Regional Manager
International Cruise And Excursion
08.2017 - 03.2020
Store Manager
Alfred Angelo Bridal
09.2011 - 07.2017
No Degree - Psychology
California Polytechnic State University, Pomona
High School Diploma -
Diamond Ranch High School
Similar Profiles
Geoffrey T. NicholsonGeoffrey T. Nicholson
Property Claims Adjuster at Mercury InsuranceProperty Claims Adjuster at Mercury Insurance
Morgan E. CianfroccaMorgan E. Cianfrocca
Property Auditor Reinspector at Mercury InsuranceProperty Auditor Reinspector at Mercury Insurance
Aimee CarranzaAimee Carranza
Claims Training Specialist at Mercury InsuranceClaims Training Specialist at Mercury Insurance