Katie Swab
Pittsburgh,PA
Overview
5
5
years of professional experience
Work History
Guest Lead
Altar'd State
Pittsburgh, PA
07.2024 - Current
- Act as secondary support to the Store Leader, overseeing team members to ensure proper completion of company goals and excellent customer service.
- Collaborate with the Operations Lead and the Visual Lead to ensure success within each focus area of the store.
- Lead the quarterly charity partnership program by contacting and meeting with charitable organizations to establish partnerships.
- Assist with guest service, store transactions, inventory movement, and general tasks where needed.
Sales Associate
Designer Shoe Warehouse
Pittsburgh
07.2020 - 08.2023
- Provided friendly customer service experiences by anticipating customer needs and providing high-quality service, while upholding brand standards and values, to ensure customer satisfaction.
- Handled POS system transactions, including credit, cash, exchanges, returns, and refunds, to ensure seamless and accurate cash flow.
- Analyzed problems and communicated with others to help identify different solutions to fix issues.
Education
Bachelor of Science in Business Administration - Marketing -
University of Pittsburgh College of Business Administration
Pittsburgh, PA04.2024
Skills
- Creative Thinking
- Written and Verbal Communication
- Problem-Solving
- Team Leadership
- Collaboration and Teamwork
- Microsoft Office
Coursework
- Advertising and Sales Promotion: Learned about the methods and processes used in advertising, including analysis of real-life ads and creation of some of our own.
- Digital and Social Media Marketing: Analyzed real social media campaigns in their successful usage of digital marketing techniques before applying them to create a completely original campaign.
- Product Development and Management: Developed an original product through problem analysis, concept development, consumer research, and final product design.
Timeline
Guest Lead
Altar'd State
07.2024 - Current
Sales Associate
Designer Shoe Warehouse
07.2020 - 08.2023
Bachelor of Science in Business Administration - Marketing -
University of Pittsburgh College of Business Administration
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