Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Katie Thomas

Sacramento,CA

Summary

Dynamic account manager with a strong background in project management and relationship building. Adept at managing multiple client accounts, ensuring timely problem resolution, and driving strategic initiatives to enhance market share.

Overview

7
7
years of professional experience

Work History

Account Manager

V3 Electric
Rancho Cordova, California
04.2022 - Current
  • Managed multiple client accounts simultaneously, addressing concerns promptly and ensuring satisfaction.
  • Acted as primary contact for client concerns, providing timely resolutions and support.
  • Facilitated communication between clients and technical teams to enhance service delivery effectiveness.
  • Managed challenging customer interactions by providing tailored solutions to resolve issues.
  • Collaborated with sales team to identify strategies for increasing market share.
  • Drafted proposals outlining service costs and benefits for prospective customers.
  • Prepared comprehensive reports on account status for management review and strategy planning.
  • Coordinated project timelines and resources with internal teams to drive on-time project delivery.

Manager

Campelli's Pizza
Roseville, California
11.2018 - 06.2021
  • Executed opening, closing, and shift change functions to uphold daily operational standards and ensure seamless service.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved customer complaints to foster positive dining experiences and strengthen customer loyalty.
  • Trained new employees on customer service and food preparation to enhance team efficiency and service quality.

Education

Associate of Science - Psychology

Sierra College
Rocklin, CA
06-2023

Bachelor of Science - Psychology

Sacramento State
Sacramento, CA

Skills

  • Account management
  • Project management
  • Proposal writing
  • Strategic planning
  • Relationship management
  • Conflict management
  • Problem resolution
  • Multitasking

Affiliations

Volunteer, Front Street Animal Shelter - Sacramento, CA (2025-Present)

Timeline

Account Manager

V3 Electric
04.2022 - Current

Manager

Campelli's Pizza
11.2018 - 06.2021

Associate of Science - Psychology

Sierra College

Bachelor of Science - Psychology

Sacramento State
Katie Thomas