Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Katie Tilson

Onalaska,WA

Summary

In the past 2 years, I have quickly moved up at my job from starting as a driver, to helping with warehouse functions and filling in as the warehouse clerk, to now training new employees on driving duties, processing damage claims, locating parts for customers, and keeping up on customer needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Wholesale Customer Care/CSR

Titus Will Chevrolet
06.2022 - Current
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Proactively sought feedback from customers to identify areas of improvement within the organization''s offerings or processes.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Farm Hand

Copple Show Horses
04.2022 - Current
  • Feed approximately 50 horses in the AM; cleaned approximately 40 stalls, water buckets, and aisle ways; turn horses out; feed lunchtime supplements & grain to approximately 20 horses; refill the feed trailer with hay and grain; help groom the horses and other random jobs

Kitchen Staff

Emerald Mountain LLC
01.2021 - 02.2022
  • Performed in the kitchen making edibles - chocolate & gummies and also helped in other departments that include packaging hundreds of chocolates and gummies, order fulfillment, flower/trimming, garden and other random tasks.

Housekeeper

Clockwork Cleaning
11.2020 - 01.2021
  • Cleaned on-going residential and house/apartment move-outs

Barn Help

Three Gables Farm
10.2019 - 10.2020
  • Groom/farm help

Groom

Whitt Show Horses
10.2019 - 05.2020
  • Performed duties to get horses ready for the trainer, which included brushing, tacking up and exercising the horses
  • Cleaning stalls and helping with feeding were also required.

Education

High school diploma -

Centralia High School
Centralia, WA
06.2008

Skills

  • Order Fulfillment
  • Complaint Handling
  • Professional telephone demeanor
  • Customer Relations
  • Payment Processing
  • Paperwork Processing
  • Shipping procedures understanding
  • Live chat support

Certification

Food Handler Certification

Additional Information

I love working with animals and young children. I also really enjoy computer type work, which includes filing and data entry, although I don't have any professional job experience in an office setting yet. I have almost 3 years of retail experience, which includes customer service, freight, inventory, organizing and cleaning. I'm a hard worker and like to stay busy.

Timeline

Wholesale Customer Care/CSR

Titus Will Chevrolet
06.2022 - Current

Farm Hand

Copple Show Horses
04.2022 - Current

Kitchen Staff

Emerald Mountain LLC
01.2021 - 02.2022

Housekeeper

Clockwork Cleaning
11.2020 - 01.2021

Barn Help

Three Gables Farm
10.2019 - 10.2020

Groom

Whitt Show Horses
10.2019 - 05.2020

High school diploma -

Centralia High School

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Katie Tilson