Overview
Work History
Education
Skills
Timeline
Generic

Katie Towery

Millington,TN

Overview

25
25
years of professional experience

Work History

Cargo Specialst/Customer Service Representative

Intermodal Cartage
Memphis, TN
08.2002 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Consulted with customers to resolve service and billing issues.
  • Verified the accuracy of invoices and other accounting documents or records.
  • Resolved invoice discrepancies by obtaining and investigating information from vendors, customers, departments.
  • Entered data into financial systems to update records and reconcile discrepancies.
  • Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Coordinated and monitored the shipment of goods to ensure timely delivery.
  • Processed documents including bills of lading, invoices, and other import and export related paperwork.
  • Reviewed all documents associated with each dispatch before releasing it for final processing.

Payroll Specialist

TCI Logistics
Memphis, TN
06.2000 - 08.2002
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Researched discrepancies in payroll data and provided corrective action when needed.
  • Developed and implemented procedures to ensure accurate entry of payroll data into the system.
  • Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Processed new employee paperwork and entered information into payroll system.
  • Responded to employee inquiries regarding payroll and timekeeping.

Warehouse Picker

Personnel Solutions Inc.
Memphis, TN
05.1999 - 06.2000
  • Loaded and unloaded goods from trucks using forklifts and pallet jacks.
  • Picked items for customer orders according to order slips or verbal instructions.
  • Verified accuracy of picked items against pick list or customer order.
  • Conducted inventory transactions using scanner gun.

Education

High School Diploma -

Munford High School
Munford, TN
05-1998

Skills

  • Data Entry
  • Account updating
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Scheduling
  • Typing proficiency
  • Prioritization

Timeline

Cargo Specialst/Customer Service Representative

Intermodal Cartage
08.2002 - Current

Payroll Specialist

TCI Logistics
06.2000 - 08.2002

Warehouse Picker

Personnel Solutions Inc.
05.1999 - 06.2000

High School Diploma -

Munford High School

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Katie Towery