Katie Towery
Millington,TN
Overview
25
25
years of professional experience
Work History
Cargo Specialst/Customer Service Representative
Intermodal Cartage
Memphis, TN
08.2002 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Consulted with customers to resolve service and billing issues.
- Verified the accuracy of invoices and other accounting documents or records.
- Resolved invoice discrepancies by obtaining and investigating information from vendors, customers, departments.
- Entered data into financial systems to update records and reconcile discrepancies.
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Coordinated and monitored the shipment of goods to ensure timely delivery.
- Processed documents including bills of lading, invoices, and other import and export related paperwork.
- Reviewed all documents associated with each dispatch before releasing it for final processing.
Payroll Specialist
TCI Logistics
Memphis, TN
06.2000 - 08.2002
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Processed new employee paperwork and entered information into payroll system.
- Responded to employee inquiries regarding payroll and timekeeping.
Warehouse Picker
Personnel Solutions Inc.
Memphis, TN
05.1999 - 06.2000
- Loaded and unloaded goods from trucks using forklifts and pallet jacks.
- Picked items for customer orders according to order slips or verbal instructions.
- Verified accuracy of picked items against pick list or customer order.
- Conducted inventory transactions using scanner gun.
Education
High School Diploma -
Munford High School
Munford, TN05-1998
Skills
- Data Entry
- Account updating
- Inbound and Outbound Calling
- Problem-solving abilities
- Scheduling
- Typing proficiency
- Prioritization
Timeline
Cargo Specialst/Customer Service Representative
Intermodal Cartage
08.2002 - Current
Payroll Specialist
TCI Logistics
06.2000 - 08.2002
Warehouse Picker
Personnel Solutions Inc.
05.1999 - 06.2000
High School Diploma -
Munford High School