Kaite Potter
Ann Arbor,MI
Summary
Dedicated Medical Assistant with a strong foundation in providing clinical and administrative support across diverse healthcare settings. Expertise in patient care assistance, medical record management, and optimizing office operations to enhance efficiency. Recognized for exceptional communication skills and the ability to multitask effectively in fast-paced environments, ensuring a seamless experience for both patients and staff. Committed to fostering a compassionate and organized atmosphere that prioritizes patient well-being and operational excellence.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Medical Assistant
IHA
Ann Arbor, MI
09.2020 - Current
- Assisted healthcare providers with patient examinations and procedures to ensure optimal care delivery.
- Managed electronic health records (EHR) systems for accurate patient data entry and retrieval.
- Coordinated scheduling of appointments, enhancing clinic workflow and patient satisfaction.
- Trained new medical assistants on clinical protocols and administrative procedures to ensure compliance.
- Oversaw medication administration processes, ensuring adherence to safety standards and regulations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Educated patients on treatment plans and medication instructions to improve adherence and understanding.
Medical Assistant
Michigan Medicine
Ann Arbor, MI
03.2017 - 09.2020
- Assisted with patient exams, procedures, medication administration, and specimen collection
- Supported referral tracking, authorization follow-up, and insurance verification
- Maintained vaccine and medication inventory
- Educated patients on treatment plans and medication instructions to improve adherence and understanding.
- Mentored junior staff in clinical procedures and patient care protocols to enhance team performance.
- Performed medical records management, including filing, organizing and scanning documents.
Health Care Associate
Planned Parenthood
Ann Arbor
02.2015 - 03.2017
- Improved patient satisfaction by providing compassionate and attentive care.
- Ensured regulatory compliance within the healthcare facility through meticulous adherence to policies, procedures, and guidelines.
- Assisted in the development of comprehensive care plans, tailoring interventions to individual patient needs.
- Expedited time-sensitive medical procedures through precise coordination with healthcare team members and effective prioritization skills.
- Served as an advocate for patient rights, ensuring that their concerns were heard and addressed appropriately.
- Utilized advanced medical equipment proficiently while adhering to safety protocols during routine diagnostic tests or therapeutic interventions.
Education
Medical Assistant Certificate -
Ross Medical
Ann Arbor, MI01.2015
Skills
- Prior authorizations
- Critical thinking
- Epic EHR
- Communication
- HIPAA Compliance
- Medical terminology knowledge
- Customer service
- Medical terminology
- Patient-focused care
Certification
- NRCMA 2020-2026
- BLS|CPR
Timeline
Medical Assistant
IHA
09.2020 - Current
Medical Assistant
Michigan Medicine
03.2017 - 09.2020
Health Care Associate
Planned Parenthood
02.2015 - 03.2017
Medical Assistant Certificate -
Ross Medical