Katie TUN ZAN
Results Learning LLC
San Mateo,CA
8
years of professional experience
Results-driven Program Management leader with 8+ years of experience scaling multi-million dollar programs across education and nonprofit sectors. Skilled in SOP development, cross-functional team leadership, and data-driven process optimization, with a consistent track record of improving efficiency, client satisfaction, and organizational growth.
Work History
Director of Program Management
2 Years 7 Months- Manage a $7M portfolio of service-based education programs, sustaining a 28% average profit margin and maximizing contract completion rates.
- Design and implement scalable programs, educational resources, operational workflows, and performance frameworks that drive quality outcomes, and operational effectiveness.
- Analyze operational, quality, and stakeholder-experience metrics to identify improvement opportunities and monitor organizational progress.
- Coach, empower and develop Program Managers to independently own and operate their territories, enabling 4x company growth (expansion from 1 to 4 states).
- Serve as primary stakeholder liaison for general education contracts end-to-end, proactively mitigating risk through data driven analysis, achieving 100% deliverable completion and 97% client satisfaction.
- Advise leadership teams on operational strategy, change management, and performance improvement initiatives.
Program Manager
2 Years 3 Months- Manage and owned $3 million in contracts in the Colorado territory, overseeing 12 active programs across one district
- Develop program and project roadmaps tailored client needs, research and risk assessments to confirm deliverables are met on time
- Delegate, lead, and evaluate program staff and project members’ work, through training and performance evaluations resulting in a high impact team
- Collaborate with team leaders to understand project specifications and procedures, ensuring correct direction through the maintenance phase of the program
- Drove operational excellence across multi-site operations by aligning KPIs, budgets, and workforce planning to improve service delivery, consistency, and financial performance.
- Execute end-to-end project management for education initiatives, including scoping, planning, delivery, and evaluation, resulting in program and stakeholder renewals
Programs Director
3 Years- Directed end-to-end program implementation and delivery, driving cross-team collaboration and achievement of program outcomes.
- Developed and evaluated organization-wide policies, procedures, and activities in partnership with executive leadership.
- Connected grant and youth development teams to execute cross-functional initiatives and strengthen interdepartmental cooperation.
- Collaborated with community partners to secure resources and support for program initiatives.
Education
Bachelors of Science
PMP Certification Candidate
EOS (Entrepreneurial Operating System) Trained
Skills
Program expansion and scalability
Executive & regional operations leadership
Multi-site & team management
EOS utilization to drive team accountability and execution
Strategic planning
KPI development & performance management
Budgeting
forecasting & resource optimization
Team development
coaching
Change management & organizational transformation
Cross-functional collaboration & stakeholder engagement
People-centered leadership & culture building
Timeline
Director of Program Management
Results Learning LLC
01.2024 - CurrentRead More
Program Manager
Results Learning LLC
10.2021 - 01.2024Read More
Programs Director
Boys & Girls Clubs
10.2018 - 10.2021Read More
University of Colorado, Colorado Springs
Bachelors of Science
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Coursera
PMP Certification Candidate
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EOS Worldwide
EOS (Entrepreneurial Operating System) Trained
Read More