Katie Turner
Scheduling Staffing Admin
Martinsville,VA
Summary
Administrative and Scheduling Administration with under one year of experience supporting staffing, scheduling,and administrative operations. Skilled in coordinating schedules,maintaining records,and supporting daily office functions. Seeking an advanced Human Resources or Administrative Assistant role where strong organization and attention to detail are valuable.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduling and Staffing Administrator
Lowe's Home Improvement
Martinsville, VA
10.2025 - Current
- Streamlined staffing processes to enhance recruitment efficiency across multiple departments.
- Coordinated onboarding programs for new hires, ensuring compliance with company policies and procedures.
- Managed applicant tracking system to maintain accurate records of candidate progress and hiring metrics.
- Provided support to employees regarding benefits enrollment, timesheet submission, and other HR-related inquiries.
- Coordinated interviews between candidates and hiring managers, resulting in a streamlined interview process for both parties.
- Supported internal promotions and transfers by identifying suitable opportunities for existing employees seeking career growth within the organization.
Head Cashier
Lowes Home Improvment
Martinsville
06.2025 - 10.2025
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Trained new cashiers on checkout procedures and customer engagement techniques.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Managing effective schedules with cashiers including breaks and lunches for the day.
- Processed returns and exchanges according to company policies, minimizing errors.
- Monitored cash drawer for discrepancies, safeguarding against loss or theft.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Cashier
Lowes Home Improvment
Martinsville, VA
05.2021 - 06.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained knowledge of store promotions and product locations to assist customers effectively.
- Collaborated with team members to maintain organized checkout area and inventory displays.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Representative
Results companies
Collinsville VA
04.2021 - 10.2021
- Customer service representative. Selling health care incentives to customers. Collecting and reporting information.
- Inbound and Outbound calling to patients
- Resolved customer inquiries through effective communication and problem-solving techniques.
Cashier/Customer Service
Hardee's
Ridgeway, VA
05.2019 - 06.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at end of shifts.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High school diploma -
Magna Vista High School
Ridgeway, VA05.2018
Skills
- Typing
- Communication skills
- Human resources
- Task Prioritization
- Time management
- Customer relationship building
- Organizational skills
- Cash Handling
- Customer service
- Customer inquiry handling
- Cash handling
- Employee relations
Certification
Driver's License
Timeline
Scheduling and Staffing Administrator
Lowe's Home Improvement
10.2025 - Current
Head Cashier
Lowes Home Improvment
06.2025 - 10.2025
Cashier
Lowes Home Improvment
05.2021 - 06.2025
Customer Service Representative
Results companies
04.2021 - 10.2021
Cashier/Customer Service
Hardee's
05.2019 - 06.2020
High school diploma -
Magna Vista High School