Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Katie Urquiza

Wichita,KS

Summary

Organized and motivated bilingual employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Abuelo's Restaurant
Wichita, KS
03.2022 - 08.2022
  • Provided excellent customer service to ensure satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Telephone Interviewer

NORC at the University of Chicago
Wichita, KS
03.2021 - 08.2021
  • Used computers or specified forms to compile, record and code results or data from interview or survey.
  • Recorded data from completed surveys into an electronic database for further analysis.
  • Made outbound phone calls to collect information from participants.
  • Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.
  • Provided support and guidance throughout the entire interviewing process, answering any questions that may arise.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Culinary Associate

Ascension Via Christi St. Francis
Wichita, KS
03.2020 - 07.2020
  • Provided customer service by responding quickly to inquiries or requests.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Executed orders from customers accurately and efficiently.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Certified Nursing Assistant

Lake Point Assisted Living
Wichita, KS
11.2018 - 02.2019
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Responded quickly to emergency situations involving sudden illness or injury.

Education

High School Diploma -

Wichita North High School
Wichita, KS
05-2018

Skills

  • Bilingual
  • Guest Relations Management
  • Compassionate Communication
  • Medical Terminology Knowledge
  • Customer Service
  • Direct Sales
  • Data Entry

Certification

  • Certified Nursing Assistant - 2018
  • Certified Medication Aide - 2019
  • Food Handler's Certification - 2020

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Server

Abuelo's Restaurant
03.2022 - 08.2022

Telephone Interviewer

NORC at the University of Chicago
03.2021 - 08.2021

Culinary Associate

Ascension Via Christi St. Francis
03.2020 - 07.2020

Certified Nursing Assistant

Lake Point Assisted Living
11.2018 - 02.2019

High School Diploma -

Wichita North High School

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Katie Urquiza