Katie V O'Brien
Huntington Beach,CA
Summary
Care-focused Phlebotomist bringing 10+ year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Certified Phlebotomy Technician
Hoag Hospital / OCWMG
03.2021 - 04.2023
- Collected up to 100 blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed venipuncture, finger sticks and heel sticks for both adult and pediatric patients
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Plasma/ Serum specimen Transfer for LABCorp and QUEST
- Register and handle New Patient Scheduling
- Front and Back Office, Check-In and Check-Out
- Schedule Patient future appointments
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Verified patients' identification for proper sample collection.
- Collect specimens according to established procedures. drug screens, biometric screening and insurance exams.
- Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools.
- Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
- Process specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order.
- Perform inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate.
- Read, understand and comply with departmental policies, protocols and procedures.
- Assist with compilation and submission of statistics and data when required.
- Maintain all appropriate phlebotomy logs in timely manner and based on frequency, such as maintenance logs and temperature logs.
- Complete online and in person training courses timely.
Administrative Assistant /Certified Phlebotomy Team Lead
DaVita TRC/USC Kidney Center
06.2002 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Able to work in stressful situations, multi-task, prioritize, and maintain excellent organization skills. Provide direct patient care: priming dialysis machines, initiating and terminating treatment.
- Experienced in performing fistula, graft, and/or buttonhole cannulation, while maintaining excellent infection control
- Accurately chart and report to RN any changes in patient’s status, initiate treatment of adverse symptoms during dialysis treatment complications
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
- Prepare blood-collecting equipment, draw blood and safely store and transport samples.
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
- Work collaboratively with patients, healthcare providers and patient support department to ensure high quality of service.
- Skilled in identification and drawing medications pertaining to dialysis patients, and within Patient Care Technician’s scope of practice (Normal saline, Heparin, and Lidocaine)
- Special detail pertaining infection control before, during, and after treatment. Extensive knowledge performing RO Chlorine/Chloramine water checks. Citric acid jug disinfection and mixing, with pertaining charting.
- Good communication skills with management and teammates
- Practice and adhere to DaVita Guidelines as noted in Policy & Procedures.
- 4-Time Shining Star Recipient
- Assist Peritoneal Dialysis Registered Nurse's
- Worked closely with Doctors, Registered Nurse's for clinic visit to support 106 Peritoneal Dialysis patients and 250 Hemodialysis patients.
- Filing, Typing, Scheduling, Faxing, Auditing, Transcribing, Delivering, Sorting, Editing, Tracking and Correlating departments documentation, forms and records.
- Assist other staff with special projects
- HIPPA/OSHA, certified.
- File and manage program documents, including electronic files.
- Travel planning
- Complete charge billing requisitions and treatment logs.
- Verify Patient Insurance, Medical Eligibility
- Assisted Registered Nurse's by collecting, recording, and reporting patient specific data that included: BP, RR, HR and Accu-Checks
- Arrange patient transportation
- Collected and handle lab specimens as directed
- Assisted Physician and Registered Nurse's with examinations and procedures and carried out orders as directed.
- CPT certified by State of California with experience within hospital and blood banks.
- Skillful and precise in performing venipuncture; collecting, preparing and storing blood samples; verifying medical records. High level of accuracy and attention to detail.
- Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry retrieval.
- Possess excellent patient-relations skills - known for having gentle touch and ability to alleviate patient anxieties.
- Venipuncture, Capillary Punctures, Blood Collection & Handling Safety
- Medical Records Review
- Collected STAT orders
- Maintained Inventory Levels
- Supported patient admissions, discharges and transfers to promote team efficiency.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Schedule daily, monthly appointments for patients for ongoing dialysis treatments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
Education
Phlebotomy Technician
PHLEBOTOMY TRAINING SPECIALIST
Westminster, CA03.2019
Adult And Pediatric CPR/AED
American Red Cross
Anaheim, CA01.2019
Patient Care - Basic Training Course
DAvita University
Denver, CO09.2017
High School Diploma -
Penn Foster Career School
Scranton, PA05.2010
Skills
- Bilingual Fluent in English/Spanish, spoken and written
- Office administration with ability to navigate computer
- 80 Venipunctures Daily
- Leadership and Communication
- Customer Service
- Critical thinking
- Teamwork
- Process optimization
- Ability to successfully draw blood from patients with minimal or no complications
- Empathy and interpersonal skills for working with patients
- Detail-oriented and committed to ensuring patient confidentiality
- Excellent motor skills and ability to stand for long periods of time
- Word, Excel, Outlook, Power Point
- Travel
- Time management
- Computer literacy
- Order of draw mastery
References
Upon Request
Timeline
Certified Phlebotomy Technician
Hoag Hospital / OCWMG
03.2021 - 04.2023
Administrative Assistant /Certified Phlebotomy Team Lead
DaVita TRC/USC Kidney Center
06.2002 - 01.2020
Phlebotomy Technician
PHLEBOTOMY TRAINING SPECIALIST
Adult And Pediatric CPR/AED
American Red Cross
Patient Care - Basic Training Course
DAvita University
High School Diploma -
Penn Foster Career School