Katie VonGunten
Oliney,IL
Summary
Dynamic and compassionate Behavioral Health Medical Office Assistant with proven expertise in managing patient intake and electronic health records. Skilled in effective communication and insurance verification, I excel at fostering patient relationships and ensuring compliance with HIPAA, enhancing overall patient satisfaction and office efficiency.
Overview
4
4
years of professional experience
Work History
Behavioral Health Medical Office Assistant
Clay County Hospital
Flora, IL
07.2025 - Current
- Assisted with patient intake, verifying insurance and medical information.
- Maintained accurate electronic health records using hospital management systems.
- Coordinated effective communication between patients and healthcare providers, ensuring clarity and understanding.
- Provided compassionate support to patients, addressing concerns and inquiries promptly.
- Scheduled patient appointments and managed office calendars effectively.
- Assisted with referrals and prepared medical records for patients.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Maintained seamless flow of examinations, optimizing appointment schedules and minimizing wait times.
- Led patients to exam rooms, answered general questions and prepared patients for the physician by explaining the process.
Patient Services Representative
Family Care Center
02.2025 - 06.2025
- Greeted patients and visitors, answered questions, and provided front-desk support.
- Completed check-in and check-out procedures, updated demographic information, and routed incoming calls to appropriate staff.
- Verified patient insurance details and processed related paperwork accurately to facilitate patient access to services.
- Scheduled appointments, supported portal paperwork, managed insurance and medical information, collected co-pays and payments, verified eligibility, reconciled cash and check payments, uploaded and faxed medical record requests, tracked inventory and office supplies, checked mail, and maintained a clean lobby.
- Managed patient records while ensuring compliance with privacy regulations to safeguard sensitive information.
Patient Services Representative
Premier Medical Group
05.2024 - 11.2024
- Welcomed patients and visitors, ensuring smooth check in/check out for drug screenings, worker compensation, DOT physicals, travel medicine, audiometry, EKGs, PFTs, and health examinations. Collect co-pay and patient fees for all services. Performed drug screens as part of patient assessments. Obtaining proper workers compensation insurance information is in the appropriate chart and faxed to the correct adjuster. Upload and fax office visit notes to correct companies, employers, and adjusters if necessary. Obtain and scan all appropriate paperwork. Built relationships with outside employers to increase patient referrals and expand client base.
- Coordinated communication between medical staff and patients for seamless care.
- Assisted patients with insurance inquiries and verified coverage details.
- Scheduled patient appointments and managed daily clinic operations.
Scheduler
Premier Medical Group
12.2022 - 05.2024
- Coordinated appointment schedules for multiple providers and departments effectively.
- Managed patient inquiries and resolved scheduling conflicts promptly.
- Answered up to 150 incoming calls daily to schedule appointments and manage medication requests for family medicine, pediatrics, occupational medicine, and internal medicine.
- Utilized electronic health record systems for accurate data entry and updates.
Education
Medical Assistant Diploma -
Austin Peay State University
Clarksville09-2024
Some College (No Degree) - Social Work
Nashville State Community College
Clarksville, TNSkills
- Patient intake
- Insurance verification
- EHR management
- Appointment scheduling
- Patient assessment
- Vital signs monitoring
- Specimen collection
- E-prescribing systems
- HIPAA compliance
- Effective communication
- Problem-solving skills
- Team collaboration
- Medical ethics
- Specimen collection
- Team collaboration
- Problem-solving skills
Accomplishments
- Clay County Hospital Employee of the Month February 2026
Timeline
Behavioral Health Medical Office Assistant
Clay County Hospital
07.2025 - Current
Patient Services Representative
Family Care Center
02.2025 - 06.2025
Patient Services Representative
Premier Medical Group
05.2024 - 11.2024
Scheduler
Premier Medical Group
12.2022 - 05.2024
Medical Assistant Diploma -
Austin Peay State University
Some College (No Degree) - Social Work
Nashville State Community College