ZULMIRA WARD
Clarksville,TN
Summary
Experienced healthcare professional with 20+ years in clinical and administrative patient support. Proven ability to manage appointment scheduling, patient intake, multi-line phones, documentation, and care coordination while supporting providers and nursing staff. Strong background in home health and long-term care allows accurate patient communication, triage awareness, and compassionate service. Known for professionalism, reliability, and maintaining HIPAA compliance in fast-paced medical environments.
Professional healthcare provider with strong experience in delivering compassionate and effective home health care. Skilled in patient care, medication administration, and routine health assessments. Strong focus on team collaboration and achieving results. Reliable and adaptable, ready to meet changing patient needs and provide exceptional support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Support / Home Health Assistant
Maximum Health Care
Clarksville, TN
01.2025 - Current
- Coordinate patient appointments and transportation to medical visits
- Communicate visit updates to clinical staff and families
- Record vital signs and document observations for nurse review
- Assist patients with daily care while maintaining safety and comfort
- Maintain communication logs and follow care instructions accurately
Certified Nursing Assistant / Care Coordination Support
Professional Case Management
Denver, CO
01.2016 - Current
- Document patient status and relay clinical updates to care team
- Schedule visits and coordinate patient care needs
- Track medical supplies and maintain documentation records
- Assist with home health care plans and follow-up instructions
- Provide patient education reinforcement and appointment reminders
Certified Nursing Assistant
Nuclear Care Partners
Denver, CO
01.2024 - 01.2025
- Recorded vitals, intake/output, and daily patient documentation
- Communicated care updates between patient, family, and case manager
- Supported care planning and maintained accurate records
- Ensured patient understanding of scheduled services
Certified Nursing Assistant
Covenant Dove
Edgefield, SC
01.2016 - 01.2018
- Recorded vital signs and charted patient observations
- Assisted nurses with documentation and patient tracking
- Communicated patient condition changes to clinical team
Monitor Technician / Unit Secretary Support
Pruitt Health
North Augusta, SC
01.2010 - 01.2017
- Managed front desk operations and 8-line phone system
- Scheduled services, relayed provider messages, and assisted visitors
- Completed admissions, transfers, and discharge paperwork
- Maintained resident records and medical documentation
- Communicated with families, vendors, and nursing staff
Home Health Aide
Touch By An Angel
Augusta, GA
01.2010 - 01.2015
- Delivered appointment reminders and patient communication
- Maintained daily care logs and safety monitoring
Home Health Aide
Right At Home
North Augusta, SC
01.2007 - 01.2012
- Provided patient support, scheduling coordination, and transportation
Education
Medical Billing & Coding Coursework
University of Phoenix
CNA Training Program
Tender Care
High School Diploma - undefined
Gwynn Park High School
Skills
- Patient Scheduling
- Check-In/Check-Out
- Medical Records
- EMR Documentation
- Front Desk Operations
- Multi-Line Phones
- Appointment Coordination
- Insurance & Referrals
- Patient Intake
- Customer Service
- HIPAA Compliance
- Care Coordination
- Provider Communication
- Medical Terminology
- Microsoft Office
- Data Entry
- Records Management
- Vital Signs Knowledge
- Home Health Workflow
- Intake & Output Tracking
- Compassionate caregiving
- Patient care
- Vital signs monitoring
- Recording vital signs
- Dementia care
- Catheter care
- Behavioral support
Certification
- CNA
- BLS
- CPR
- First Aid
- Certified Home Health Aide
Timeline
Medical Support / Home Health Assistant
Maximum Health Care
01.2025 - Current
Certified Nursing Assistant
Nuclear Care Partners
01.2024 - 01.2025
Certified Nursing Assistant / Care Coordination Support
Professional Case Management
01.2016 - Current
Certified Nursing Assistant
Covenant Dove
01.2016 - 01.2018
Monitor Technician / Unit Secretary Support
Pruitt Health
01.2010 - 01.2017
Home Health Aide
Touch By An Angel
01.2010 - 01.2015
Home Health Aide
Right At Home
01.2007 - 01.2012
CNA Training Program
Tender Care
High School Diploma - undefined
Gwynn Park High School
Medical Billing & Coding Coursework
University of Phoenix
ADDITIONAL QUALIFICATIONS
- Strong patient communication & de-escalation
- Experience with elderly, dementia, and high-acuity patients
- Knowledge of clinic workflow and care coordination
- Accurate documentation & confidentiality practices