Katie Cetkovic
Mashpee,Massachusetts
Summary
Driven professional with a strong work ethic and exceptional guest relations skills, honed at Liberty Laundromat and other roles. Excelled in enhancing customer satisfaction and loyalty through meticulous attention to detail and proactive service. Demonstrated reliability and a team player attitude, significantly contributing to workplace productivity and maintaining high cleanliness standards. Skilled in financial transactions and client communication, fostering a positive and efficient environment.
Overview
14
14
years of professional experience
Work History
Intake Attendant
Liberty Laundromat
Forestdale, MA
06.2010 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to all customer inquiries thoroughly and professionally.
- Documented items purchased, returned or exchanged to enable tracking history and maintain accurate records.
- Supported store operations by maintaining clean and organized store atmosphere.
- Processed payments and provided receipts to establish proof of transaction.
- Utilized strong interpersonal skills to establish rapport with guests, fostering repeat business opportunities.
- Greeted customers and offered them assistance as needed.
- Managed check-in and check-out process of items.
Housekeeping Cleaner
New Seabury
Mashpee, MA
06.2018 - 06.2020
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Upheld a professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Handled requests for extra linens, toiletries and other supplies.
Salon Associate
Cosmopolitan Tanning Salon
Mashpee, MA
06.2016 - 06.2020
- Enhanced client experience by providing personalized consultations and recommending suitable salon services.
- Ensured all tools were properly sanitized between uses, maintaining strict adherence to hygiene standards for client safety.
- Collaborated with team members to meet daily sales goals through upselling salon services and retail products.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Offered exceptional service and support to walk-in and scheduled customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Demonstrated thorough knowledge of all salon products and services.
Education
N/A - Message Therapy
Cape Cod Community College
West Barnstable, MAHigh School Diploma -
Mashpee High School
Mashpee, MA06.2007
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Guest Relations
- Initiative and Self-Motivation
Timeline
Housekeeping Cleaner
New Seabury
06.2018 - 06.2020
Salon Associate
Cosmopolitan Tanning Salon
06.2016 - 06.2020
Intake Attendant
Liberty Laundromat
06.2010 - Current
N/A - Message Therapy
Cape Cod Community College
High School Diploma -
Mashpee High School