Katie Watlington
Lake Havasu City,AZ
Summary
Adept at enhancing customer satisfaction and streamlining inventory processes, my tenure at Dillard's showcased my ability to resolve issues swiftly, ensuring high levels of client contentment. My skills in sales support and team building, honed across roles at JCPenney and Albertsons, have consistently contributed to positive outcomes and operational excellence.
Overview
2
2
years of professional experience
Work History
Order Specialist/ Customer Service
Dillard's
Lake Havasu City, AZ
03.2024 - Current
- Boosted customer satisfaction, addressing and resolving any issues or concerns regarding orders promptly and professionally.
- Ensured inventory accuracy by conducting regular audits, reconciling discrepancies, and updating database records accordingly.
- Processed customer orders in line with established policies and procedures.
Sales Associate
JCPenney
Lake Havasu City, AZ
11.2023 - 03.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Drive up and Go Associate
Albertsons
Lake Havasu City, AZ
11.2022 - 10.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed strategies to increase customer satisfaction and engagement.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Education
High School Diploma -
Salome High School
Salome, AZ05.2022
Skills
- Sales Support
- Customer Service
- Multitasking
- Team building
Languages
English
Timeline
Order Specialist/ Customer Service
Dillard's
03.2024 - Current
Sales Associate
JCPenney
11.2023 - 03.2024
Drive up and Go Associate
Albertsons
11.2022 - 10.2023
High School Diploma -
Salome High School