Katie Weiss
West Allis,WI
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Seasoned Pharmacy Technician with 6 years of experience and strong leadership, pharmacy operations, and customer service skills. Expert in filling prescriptions within fast-paced, high-volume settings. Seeking to leverage background and success to take next career step as Pharmacy Technician Supervisor.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Thrifty White Pharmacy
05.2024 - Current
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume long term pharmacy environment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
General Manager
JDs Pub And Grill
04.2021 - 03.2024
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Pharmacy Technician
Froedtert
11.2020 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician
Walgreens
06.2017 - 11.2020
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Reported any concerns to supervisor to maintain optimal care for all client needs.
- Fostered relationship with client, providing companionship and counseling.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Investigated the accuracy of medication identity, strength and purity.
- Prepared prescription transfer requests from competitor companies.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
- Handled over [400] daily dispenses of prescriptions.
- Processed prescriptions and checked them against known patient allergies to ensure prompt and efficient care.
- Ensured customers received quality care through collaboration with the pharmacist.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
- Confirmed prescriptions by calling the physicians' office.
- Communicated with insurance companies for billing purposes.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Received, reviewed, dispensed and labeled over 400 prescriptions daily with expert accuracy.
Manager
Lifecare Homes Inc.
07.2009 - 11.2017
- Managed day-to-day [ Type ] operations, including supervision and assignment delegation for [ Number ]-member team.
- Used [ Type ] reports and performance data to assess, optimize and elevate operations to meet current and expected demands.
- Diminished work flow lags, including recruiting, interviewing and hiring top talent.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Worked directly with [ Type ] and [ Type ] staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
- Delivered training and continuous mentoring to team members, boosting employee satisfaction and overall performance.
Caregiver
castle home care
05.2008 - 05.2009
- Completed light housekeeping such as running errands, shopping for food and handling laundry.
- Responded to patient alarms and requests to assess needs and obtain necessary care for medical and personal concerns.
- Planned and prepared nutritious meals and snacks to meet client dietary requirements.
- Assessed patients to identify lacerations, contusions and other physical symptoms in need of further attention.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Coordinated and administered medications and organized doctor's appointments to maintain optimal client health.
- Updated medical records with current vitals, behavioral observations and medication details.
- Reported any concerns to supervisory [ Job title ] to maintain optimal care for all client needs.
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Protected patients, families and staff from infection by cleaning and sanitizing rooms and equipment.
- Administered all necessary medications as directed by care plan.
Education
Associate of Applied Science - Nursing
Waukesha County Technical College
High School Diploma -
Nathan Hale High School
2005
Skills
- Client documentation
- Knowledge of state regulations
- Medical terminology knowledge
- Calm and level-headed under duress
- Quick problem solver
- Ordering and stocking medications
- Insurance verification
- Detail-oriented
- Proper labeling procedures
- Pharmacy operations
- Verifying orders
- Stocking shelves
- Problem solving
- Resolving customer issues
- Supporting pharmacy operations
- Labeling prescriptions
- Team Leadership
- Staff Supervision
- HIPAA
- Manual and automated medication dispensing
- Insurance confirmation
- Refill requests
- Proper labeling
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Registered Pharmacy Technician - State Boards of Pharmacy.
Timeline
Certified Pharmacy Technician
Thrifty White Pharmacy
05.2024 - Current
General Manager
JDs Pub And Grill
04.2021 - 03.2024
Pharmacy Technician
Froedtert
11.2020 - 04.2021
Pharmacy Technician
Walgreens
06.2017 - 11.2020
Manager
Lifecare Homes Inc.
07.2009 - 11.2017
Caregiver
castle home care
05.2008 - 05.2009
High School Diploma -
Nathan Hale High School
Associate of Applied Science - Nursing
Waukesha County Technical College
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