Erin McKnight
Palmetto,FL
Summary
Certified professional with strong background in customer service, pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in Ethena ehr software, prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
MCR Health
05.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Home Health Aide
Take Care Home Health
08.2011 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
Pharmacy Assistant
Walgreens Boots Alliance
09.2022 - 05.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Education
Graduate Certificate - Medical Billing & Coding
Manatee Technical College
Bradenton, FLNo Degree - Nursing
Premier Nursing Academy
Bradenton, FLSkills
- Problem-solving skills
- Manual and automated medication dispensing
- Pharmacist support
- Drug storage procedures
- Patient-focused care
- Companionship and emotional support
- Client documentation
- Microsoft Excel
- Scheduling appointments
- Database entry
Certification
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Basic Life Support (BLS) Certification - American Heart Association.
- Medical Billing & Coding Training (ICD-100
Timeline
Certified Pharmacy Technician
MCR Health
05.2023 - Current
Pharmacy Assistant
Walgreens Boots Alliance
09.2022 - 05.2023
Home Health Aide
Take Care Home Health
08.2011 - Current
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Basic Life Support (BLS) Certification - American Heart Association.
- Medical Billing & Coding Training (ICD-100
Graduate Certificate - Medical Billing & Coding
Manatee Technical College
No Degree - Nursing
Premier Nursing Academy
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