MEKIA BARNES
Bradenton,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
MCR Health
07.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
COVID RELIEF
Favorite healthcare staffing
07.2021 - 07.2022
- Collect personal data from patients
- Improved patient care by accurately dispensing medications and maintaining detailed records of each transaction.
- Streamlined operations by managing medication returns and restocking shelves in a timely manner.
- Assisted in the training of new technicians, sharing best practices and procedural knowledge for improved team performance.
- Developed positive relationships with patients through empathetic communication skills, leading to increased trust in the pharmacy''s services.
HEALTH INFORMATION SPECIALIST
Sarasota Memorial
10.2015 - 09.2021
- Analyzing charts and processing birth certificates
- Protect the security of medical records to ensure that confidentiality is maintained
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Release information to persons or agencies according to regulations
- Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
- Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts
- Process and prepare business or government forms
- Process patient admission or discharge documents
- Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software
- Transcribe medical reports
- Identify, compile, abstract, and code patient data, using standard classification systems
- Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or others or by participating in the coding team's regular meetings
Education
CNA - Nursing
MANATEE VOTEC
Bradenton, FL11.2003
General -
MANATEE HIGH
Bradenton, FL06.2010
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Patient confidentiality
- Payment Collection
- Patient greeting
- Scheduling appointments
Certification
CNA, CNA353743
Timeline
Patient Service Representative
MCR Health
07.2022 - Current
COVID RELIEF
Favorite healthcare staffing
07.2021 - 07.2022
HEALTH INFORMATION SPECIALIST
Sarasota Memorial
10.2015 - 09.2021
CNA - Nursing
MANATEE VOTEC
General -
MANATEE HIGH
CNA, CNA353743
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