Nezmandy Alvarado
Palmetto,FL
Summary
Hello, my name is Nezmandy and I am someone who likes to achieve high goals no matter where I go; I try to improve myself and to my employer that I can handle any task. I am a hardworking employee, with customer service, multitasking, and time management abilities. Devoted to giving every customer, and patient a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
MCR Health
Bradenton, FL
09.2024 - Current
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Scheduled appointments for patients and maintained calendars.
- Facilitated communication between providers, patients and families.
- Collected paperwork for patients, nurses, and physicians.
- Followed up with patients and confirmed appointments.
- Evaluated patients' responses to treatments and medications.
- Provided excellent customer service while interacting with patients.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Coordinated patient appointments and ensured accuracy of information in the system.
- Responded to patient inquiries regarding procedure availability and scheduling.
- Resolved conflicts between patient needs and provider availability.
- Ensured all necessary paperwork was completed prior to scheduled procedures.
- Monitored insurance authorizations for procedures to ensure proper billing practices were followed.
- Advised patients about preparation requirements before undergoing a procedure.
- Followed up with patients after their scheduled appointment or procedure.
- Verified patient eligibility for coverage of services prior to scheduling procedures.
- Verified patient demographics, insurance information and medical histories.
- Verified patient information through insurance eligibility checks.
- Verified insurance coverage prior to patient visits.
- Greeted patients, verified insurance coverage and collected copayments.
- Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information.
- Responsible for managing and organizing physical and electronic documents.
Fitting Room Operator
Walmart
Palmetto, FL
05.2024 - 11.2024
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Followed up with customers on outstanding requests or orders placed over the phone .
- Responded to customer inquiries in a timely manner.
- Researched and resolved customer complaints quickly and efficiently.
- Answered incoming calls promptly and courteously.
- Replenished supplies such as hangers, bags, tissue paper in fitting rooms as needed.
- Recommended additional items to customers based on their selections.
- Answered questions from customers about garment materials, styles, prices.
Chiropractic Assistant
Grappin Clinic
Bradenton, FL
05.2024 - 09.2024
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Sch eduled appointments for patients both in person and over the phone.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Ensured cleanliness of equipment used during treatments.
- Provided support to patients experiencing pain or discomfort before or after treatment sessions.
- Organized office supplies and ordered new items when necessary.
- Explained post-treatment instructions to patients, providing printed materials if needed.
- Provided assistance with other duties as assigned by chiropractor or office manager.
- Greeted patients in a friendly and professional manner.
- Prepared rooms for patient examinations by ensuring all necessary equipment was present.
- Organized office supplies and restocked when needed.
- Provided support to patients during their visits by addressing questions or concerns about treatments or procedures.
- Conducted daily maintenance on equipment including cleaning and sterilizing tools after each use.
- Assisted in maintaining cleanliness of office areas.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Explained treatment procedures and physicians' instructions.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Positioned patients properly during examination or treatment for comfort and safety.
Stocking
Walmart
Palmetto, FL
01.2022 - 05.2024
- Completed day-to-day duties accurately and efficiently
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs og customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requested and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customers satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
ASSISTANT MANAGER
Burger King
Parrish, FL
12.2016 - 12.2018
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Education
GED -
Manatee Technical College
Bradenton, FL06-2024
Skills
- Analytical
- Verbal Communication
- Multitasking
- Problem Resolution
- Decision-Making
- Fast pace
- Quick learner
- Calm Under Pressure
- Leadership
- Active Listening
Languages
English
Professional
Spanish
Professional
Timeline
Scheduling Coordinator
MCR Health
09.2024 - Current
Fitting Room Operator
Walmart
05.2024 - 11.2024
Chiropractic Assistant
Grappin Clinic
05.2024 - 09.2024
Stocking
Walmart
01.2022 - 05.2024
ASSISTANT MANAGER
Burger King
12.2016 - 12.2018
GED -
Manatee Technical College
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