Katie Westcott
San Diego,California
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. More than capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments.
Overview
7
7
years of professional experience
Work History
Server
Waterfront
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bartender
Waterfront
01.2010 - 10.2016
- Increased customer satisfaction by providing excellent service and crafting quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Education
GED -
Grossmont College
El Cajon, CASkills
- Order Management
- Guest Engagement
- Daily Specials Memorization
- Beverage Preparation
- Cash Handling
Timeline
Bartender
Waterfront
01.2010 - 10.2016
Server
Waterfront
GED -
Grossmont College
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