Katie Wilhite
Murfreesboro,TN
Summary
Accomplished General Manager known for strong problem resolution and interpersonal skills. Successfully managed daily operations and cultivated client relationships, driving profitability and long-term loyalty. Ready to leverage expertise to enhance organizational performance.
Overview
8
8
years of professional experience
Work History
General Manager
Buff City Soap
Smyrna, TN
02.2025 - Current
- Oversaw daily operations, ensuring efficiency and adherence to company standards.
- Developed and implemented strategic initiatives to enhance customer engagement and retention.
- Led team training programs focused on product knowledge and exceptional customer service.
- Managed budgetary processes, optimizing resource allocation to maximize profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Boosted overall store performance with strong leadership, clear communication, and consistent feedback.
Assistant Store Manager
Buff City Soap
Murfreesboro, TN
02.2021 - 02.2025
- Mentored new employees on company policies, procedures, and best practices in customer service.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Sales Associate
Buff City Soap
Murfreesboro, TN
09.2020 - 02.2021
- Assisted customers in product selection, providing personalized recommendations to enhance shopping experience.
- Maintained knowledge of product ingredients and benefits to address customer inquiries effectively.
- Operated point-of-sale system efficiently, ensuring accurate transactions and timely processing.
- Collaborated with team members to maintain store cleanliness and organization, promoting a welcoming environment.
- Engaged in community outreach initiatives to promote brand awareness and build customer loyalty through events.
Cashier
Walmart
Sparta, TN
07.2018 - 08.2020
- Managed point-of-sale system to ensure accurate and timely processing of customer transactions.
- Maintained accurate cash drawer balance through diligent tracking and reconciliation.
- Assisted in training new cashiers on procedures and best practices for efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
White County High School
Sparta, TNBachelor of Science - IT Management
Western Governors University
01-2027
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Customer relations
- Inventory control
- Administrative skills
- Employee scheduling
- Interpersonal skills
Timeline
General Manager
Buff City Soap
02.2025 - Current
Assistant Store Manager
Buff City Soap
02.2021 - 02.2025
Sales Associate
Buff City Soap
09.2020 - 02.2021
Cashier
Walmart
07.2018 - 08.2020
High School Diploma -
White County High School
Bachelor of Science - IT Management
Western Governors University