Katie Williams
Redmond,OR
Summary
Experienced with coordinating administrative tasks and managing office communications. Utilizes organizational skills and attention to detail to streamline departmental operations. Knowledge of supporting team projects and adapting to dynamic work environments. Considered hardworking, ethical and detail-oriented. Excellent verbal and written communicator with strong organizational skills, time management, and customer service.
Overview
16
16
years of professional experience
Work History
Department Assistant/Parts
Pape Machinery
Bend, OR
07.2024 - Current
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person and directed calls to correct department.
- Record all cash transactions with daily till balancing and weekly bank deposits.
- Reviewed invoices for accuracy before submitting them for payment approval, ensuring all invoices are coded to correct department.
- Assisted in scheduling pick-ups/drop off of customer equipment.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Retail Store Manager
Wilco
Redmond, OR
12.2022 - 07.2024
- Schedule staff shifts, approve vacations, and time off requests fairly and efficiently.
- Handle customer complaints professionally and resolved issues promptly.
- Manage daily store operations to ensure efficiency and productivity.
- Work sales floor, interacting with customers and employees to achieve sales goals.
- Develop and strengthen the team through sales floor leadership and personnel management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Retail Administrative Assistant
Wilco
Redmond, OR
04.2021 - 12.2022
- Assisted with the onboarding process for new hires, including orientation and training.
- Handled incoming phone calls, emails, and correspondence in a professional manner.
- Monitored inventory levels of office supplies, placing orders as needed.
- Ordered, dispensed, and organized office supplies for team use.
- Supported meetings by setting up spaces and taking detailed notes.
- Led training sessions for new staff on administrative protocols and software applications.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Record and note any discrepancies during daily till reconciliation and bank preparation.
Retail Store Manager
Cosmoprof
05.2015 - 04.2021
- Managed inventory audits, financial reconciliations and sales reporting.
- Hired, trained, and supervised employees while promoting a positive work environment.
- Scheduled staff shifts, approved vacations, and time off requests fairly and efficiently.
- Conducted employee performance evaluations and provided constructive feedback for improvement.
- Managed daily store operations to ensure efficiency and productivity.
- Balanced tills at the end of shifts and made daily bank deposits.
Horse Program Manager and Event Coordinator
Long Hollow Ranch
05.2010 - 05.2015
- Managed herd by moving livestock between pastures and ensuring herd health.
- Safely guide guests on trail rides and cattle drives.
- Operated tractors, mowers, blowers, and string trimmers.
- Oversaw day-of execution for weddings and other events.
- Worked closely with vendors to ensure timely delivery and set up of rental items.
- Handled all contracts with clients and ensured proper payments were received in a timely manner.
Education
Certification - Hair Design
Phagan's School of Beauty
Bend09-2003
Diploma - General
Woodburn High School
Woodburn, OR06-1997
Skills
- Customer Service
- Multitasking and Organization
- Cash Handling
- Friendly and Positive
- Inventory Control
- Microsoft Word and Excel
- Time management
- Attention to detail
Timeline
Department Assistant/Parts
Pape Machinery
07.2024 - Current
Retail Store Manager
Wilco
12.2022 - 07.2024
Retail Administrative Assistant
Wilco
04.2021 - 12.2022
Retail Store Manager
Cosmoprof
05.2015 - 04.2021
Horse Program Manager and Event Coordinator
Long Hollow Ranch
05.2010 - 05.2015
Diploma - General
Woodburn High School
Certification - Hair Design
Phagan's School of Beauty