Katie willis
Outback Steakhouse
Harvey,LA
21
years of professional experience
Dynamic hospitality professional with extensive experience at Outback Steakhouse, excelling in customer service and employee training. Proven ability to enhance guest satisfaction through effective decision-making and cash handling. Recognized for coaching team members to uphold service standards, resulting in improved operational efficiency and guest loyalty.
Work History
Shift Manager-bartender-server
5 Years 6 Months- Supervised shift operations, ensuring smooth front- and back-of-house workflow.
- Coached team members on service standards, food safety, and restaurant procedures.
- Resolved guest concerns promptly, maintaining consistent hospitality and satisfaction.
Server Bartender
1 Year 3 Months- Delivered attentive table service, taking accurate orders and coordinating promptly with kitchen and bar staff.
- Prepared mixed drinks and beverages while following alcohol service standards and responsible serving procedures.
- Suggested menu items and beverages to enhance guest experience and support upselling goals.
J-Con Davie Shoring
11 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
GED
Skills
Cash handling
Decision-making
Customer service focus
Employee training
Additional Information
very dependable
love working with public
learning new tasks
being prepared for anything
pulled permits
took post and after elevation pics
picked up femaì
Timeline
Shift Manager-bartender-server
Outback Steakhouse
04.2020 - 10.2025Read More
Server Bartender
Texas Roadhouse Restaurant
03.2019 - 06.2020Read More
J-Con Davie Shoring
Supervisory
02.2005 - 11.2016Read More
Pine Forest High School
GED
Read More