KATIE WILSON
San Tan Valley,AZ
Summary
Current Pit Manager, adept at managing people, products, and finances; with a tendency to thrive in fast paced environments.
Overview
11
11
years of professional experience
Work History
Casino Pit Manager
Wild Horse Pass Hotel & Casino
10.2022 - Current
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Coordinated staff schedules, rotations and breaks.
Table Games Dealer
Cromwell Casino
06.2020 - 07.2020
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Handled and shuffled cards and playing pieces to maintain game integrity.
Table Games Dealer-Temp
Caesars Entertainment
05.2015 - 12.2015
- Exchanged paper currency for playing chips and coin money
- Explained house rules, such as game rules and betting limits, to patrons
- Inspected, shuffled and delivered the cards to guests in play at the gaming table
- Paid winnings and collected losing bets as established by the rules and procedures of each specific game
- Resolved guest complaints quickly, effectively and tactfully
- Validated currency status and notified management.
Party Pit Dealer
Casino Job Center
03.2013 - 05.2015
- Explained house rules, such as game rules and betting limits, to patrons
- Exchanged paper currency for playing chips and coin money
- Inspected, shuffled and delivered the cards to guests in play at the gaming table
- Dealt casino games such as Black Jack and Three Card Poker
- Paid winnings and collected losing bets as established by the rules and procedures of each specific game
- Resolved guest complaints quickly, effectively and tactfully
- Validated currency status and notified management.
Beer Sommelier / Server
St. Nicholas Brewing Co. MDH
02.2022 - 10.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet business needs
- Upsold menu items to customers, driving up per sale revenues
Education
Bachelor of Science -
University of Nevada Las Vegas
Las Vegas, NVSkills
- Federal gaming laws knowledge
- Nevada / Arizona Licensed Gaming Worker
- Conflict management
- Creative problem solver
- Superb communication skills
- Staff Scheduling
- Inventory Control
- Paperwork Management
- Customer Complaint Resolution
- Recordkeeping
- Friendly, Positive Attitude
- Team Building
- Guest service oriented
- Cultural Awareness
- Bartending
Timeline
Casino Pit Manager
Wild Horse Pass Hotel & Casino
10.2022 - Current
Beer Sommelier / Server
St. Nicholas Brewing Co. MDH
02.2022 - 10.2022
Table Games Dealer
Cromwell Casino
06.2020 - 07.2020
Table Games Dealer-Temp
Caesars Entertainment
05.2015 - 12.2015
Party Pit Dealer
Casino Job Center
03.2013 - 05.2015
Bachelor of Science -
University of Nevada Las Vegas