Katie Wilson

Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies. Collaborated with stakeholders to define project scope, objectives, and deliverables while managing expectations throughout the project lifecycle. Utilized project management software/tools to track progress, manage documentation, assign tasks, and monitor resource allocation.

• Led project planning and execution, ensuring alignment with organizational goals and client requirements.
• Coordinated cross-functional teams to enhance collaboration and streamline project workflows.
• Implemented risk management strategies to identify potential project challenges early on.
• Developed and maintained detailed project documentation for tracking progress and reporting purposes.
• Led cross-functional teams to streamline manufacturing processes, improving operational efficiency.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Implemented risk management strategies to minimize project disruptions.
• Established communication protocols to enhance collaboration among stakeholders.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Monitored project performance to identify areas of improvement and make adjustments.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.

Maintains database by entering new and updated customer and account information, complete monthly reports using Microsoft Word and Excel that pertain to sales analysis, bookings and other reports. Create sales orders, complete quotes/sales on material upon request from customers, responsible for answering phones and directing the calls to the appropriate staff members and departments.

• Established and grew aftermarket sales department, set sales targets and introduced customer satisfaction survey.
• Increased aftermarket sales by developing and implementing strategic sales plans.
• Boosted sales revenue through upselling relevant products and informing customers of current promotions.
• Increased sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets.
• Provided excellent customer service by promptly addressing inquiries and resolving issues related to order entry and delivery.
• Maintained up-to-date knowledge of product offerings, enabling accurate order entry and informed customer service interactions.
• Coordinated with cross-functional teams to ensure timely completion of data management tasks.
• Trained new team members on company policies and customer service protocols.
• Responded to customer requests for products, services, and company information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.