KATIE WOOD
San Marcos
Summary
Dynamic customer service professional with over four years of experience at County Grill, adept at resolving conflicts and enhancing customer satisfaction. Proficient in Microsoft Excel, I excel in problem-solving and decision-making, consistently training new staff and maintaining operational excellence in fast-paced environments. Dedicated to continuous growth and success in the industry.
Overview
5
5
years of professional experience
Work History
Costemer Service Worker
Sonic Drive-In
Newport News
05.2024 - 12.2025
- I have been working in costomer service for 4 years going on 5, I am experianced with resolving customer issues or concerns effectively.
- I am also experianced in Microsoft and Excel platforms.
- I able to quickly make problem-solving decisions and how i'm dedicated to learning, growing, and succeeding in the Industry.
Costemer Service Worker
County Grill
Yorktown
01.2021 - 01.2024
- Provided excellent customer service in a fast-paced drive-in environment.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted team members during peak hours to ensure smooth operations.
- Trained new employees on service standards and operational procedures.
- Resolved customer complaints in a timely manner.
- Answered customer inquiries regarding services and products.
Skills
- Microsoft Excel
- Handling customer inquiries
- Computer Skills
- Costomer Service
- Customer service
- Conflict resolution
- Problem solving
- Decision making
- Patience and tolerance
Timeline
Costemer Service Worker
Sonic Drive-In
05.2024 - 12.2025
Costemer Service Worker
County Grill
01.2021 - 01.2024