Katie Woods
Willard,MO
Summary
Dynamic customer service professional with a proven track record at T-Mobile, excelling in problem-solving and persuasive selling. Adept at building rapport and resolving issues, I leverage strong listening skills and technical support expertise to enhance customer satisfaction and drive repeat business. Committed to delivering exceptional service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Call Center Representative
T-Mobile
Springfield, MO
10.2023 - 11.2025
- Resolved complaints by actively listening and providing appropriate solutions.
- Updated customer information in the database accurately and efficiently.
- Maintained a positive attitude while managing high call volumes daily.
- Documented feedback from customers for continuous improvement initiatives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Florida State Parks Representative
Promoveo
02.2022 - 04.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Developed strong rapport with customers and created a positive impression of business.
Phone Sales Specialist
TRoc
10.2018 - 05.2021
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Created and implemented sales strategies to successfully meet company targets.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
Sales Associate
Walmart
11.2014 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engage with customers to build rapport and loyalty.
Education
High school Diploma -
Willard High School
Willard05.2014
Skills
- Problem-Solving Strengths
- Answering Customer Questions
- Time Management
- Listening Skills
- Excellent People Skills
- Shrinkage Prevention
- Returns and Refunds
- Cleaning Techniques
- Credit and Cash Transactions
- Persuasive Selling
- Verbal and Written Communication
- Fraud Detection
- Computer Savvy
- Product Promotion
- Customer service
- Credit adjustments
- Technical support
- Customer support
- Resolving issues
Languages
English
Accomplishments
Top Account Support Award 2024
Timeline
Call Center Representative
T-Mobile
10.2023 - 11.2025
Florida State Parks Representative
Promoveo
02.2022 - 04.2022
Phone Sales Specialist
TRoc
10.2018 - 05.2021
Sales Associate
Walmart
11.2014 - 10.2018
High school Diploma -
Willard High School