Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katie Yates

Franklin,IN

Summary

Enthusiastic and compassionate in customer service and helping others. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel at Riley Hospital.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

British Swim School
Franklin, IN
09.2022 - Current
  • Provided excellent customer service to resolve client complaints in a timely manner.
  • Developed strong client relationships to encourage repeat business.
  • Effective and responsive team collaboration when a concern or situation arises.
  • Provides successful and positive written and verbal communication.
  • Compiled invoices and facilitated payment from client.
  • Answered client inquiries via email and telephone
  • Provided accurate information regarding products and services.

Dog Trainer

Barkefellers
Greenwood, IN
11.2021 - 09.2022
  • Created and followed schedule based on clients' needs.
  • Provided quality customer service for clients that need alternative information or other inquiries.
  • Collaborated with team to discuss customers concerns and determine final goals.
  • Educated clients about benefits of techniques and programs offered.
  • Identify challenges and problem solve to create a solution.

Server

Applebees Rmh
Terre Haute, IN
02.2021 - 11.2021
  • Cultivated warm relationships with customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for customers needs.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Cashier

Wendys Restaurant
Franklin, IN
04.2019 - 08.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Franklin Community High School
Franklin, IN
12.2019

Skills

  • Customer satisfaction
  • Operating payment transfers
  • Experience with Word, Excel, and Google Docs
  • Compassionate care

References

References available upon request.

Timeline

Customer Service Representative

British Swim School
09.2022 - Current

Dog Trainer

Barkefellers
11.2021 - 09.2022

Server

Applebees Rmh
02.2021 - 11.2021

Cashier

Wendys Restaurant
04.2019 - 08.2020

High School Diploma -

Franklin Community High School

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Katie Yates