Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Katie Zellmer

Vernal

Summary

Adept in data entry and customer relations. Excelled in enhancing safety protocols and streamlining workflow. Demonstrating strong work ethic and decision-making capabilities. Achieved significant improvements in efficiency and customer satisfaction. Goal Orientated and focused on workplace safety.

Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.

Overview

20
20
years of professional experience

Work History

Customer Care Representative

PillPack Pharmacy
02.2025 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Navigated multiple computer systems and applications to find information.

Dispatcher

Liberty Energy
08.2024 - 02.2025
  • Directed dispatching routing and tracking of delivery vehicles
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers

Graphic Designer, Manager

Tjs Productions
05.2018 - 06.2024
  • Developed creative design for print materials – Brochures, Banners and signs
  • Conceptualized creative designs for print materials
  • Proved successful working within tight deadlines and a fast-paced environment
  • Created digital image files for use in digital and traditional printing methods

Gluten Free Technician

Barilla Americas
06.2015 - 08.2017
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines
  • Performed troubleshooting and diagnosis on malfunctioning equipment
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail
  • Enhanced safety protocols conducting regular inspections and safety drills for technical team
  • Increased equipment lifespan by performing preventive maintenance and timely repairs

Collections Specialist

Wells Fargo
05.2014 - 06.2015
  • Cultivated a professional demeanor when dealing with difficult customers displaying empathy while remaining assertive in achieving desired outcomes
  • Optimized account prioritization by analyzing customer data enabling more targeted and effective collection efforts
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Researched accounts and completed due diligence to resolve collection problems

Lead Server

Olive Branch
12.2010 - 05.2014
  • Handled customer complaints professionally resolving issues through diplomatic acknowledgment and commitment to service
  • Cultivated warm relationships with regular customers
  • Inspected FOH stock to identify shortages
  • Shared knowledge of menu items and flavors enabling customers to make personal decisions based on taste and interest
  • Displayed enthusiasm and promoted excellent service to customers successfully increasing referrals and walk-in business

Warehouse Associate, Line Operator

Bunn O Matic
02.2005 - 07.2013
  • Displayed adaptability by taking on various roles within the warehouse as needed including receiving, shipping, or inventory control duties
  • Worked safely around moving machinery
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety
  • Collaborated with team members to achieve daily targets and complete tasks efficiently
  • Operated equipment while observing standard safety procedures

Education

High School Diploma - undefined

Creston High School
Creston, Iowa
05.2004

Skills

  • Adaptability
  • Assertive
  • Attention to Detail
  • Goal Orientated
  • Strong Work Ethic
  • Microsoft Word, Teams, 365, Excel
  • Flexi Design
  • PropX
  • Customer service
  • Data entry
  • Decision-making
  • Active listening

LANGUAGES

English

Timeline

Customer Care Representative

PillPack Pharmacy
02.2025 - Current

Dispatcher

Liberty Energy
08.2024 - 02.2025

Graphic Designer, Manager

Tjs Productions
05.2018 - 06.2024

Gluten Free Technician

Barilla Americas
06.2015 - 08.2017

Collections Specialist

Wells Fargo
05.2014 - 06.2015

Lead Server

Olive Branch
12.2010 - 05.2014

Warehouse Associate, Line Operator

Bunn O Matic
02.2005 - 07.2013

High School Diploma - undefined

Creston High School

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