Katie Zuppke
Cedar City,UT
Summary
Proven leader and analytical thinker, excelled at Science Applications International Corporation by implementing data governance policies that enhanced decision-making processes. Expert in documentation review and project management, demonstrated exceptional ability to develop creative solutions and maintain effective working relationships. Achieved significant improvements in quality assurance and operational efficiency through meticulous research and analysis.
Overview
12
12
years of professional experience
Work History
Business Analyst and Technical Writer
Science Applications International Corporation
Salt Lake City, UT
08.2021 - 08.2023
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed and implemented data governance policies and procedures.
- Utilized data visualization techniques to present and explain complex data sets.
- Generated ad-hoc reports to evaluate specific business requirements.
- Created dashboards to monitor and track key performance indicators.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Proved successful working within tight deadlines and a fast-paced environment.
- Created data models to support decision-making processes.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Edited and proofread technical documents for accuracy and consistency.
- Organized material to research and complete writing tasks.
- Developed detailed technical documents and user guides for technical products.
- Observed in-progress operations to identify important steps for technical instructions.
- Worked closely with engineers, project managers and other departments to determine accuracy and completeness of technical documentation.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
Quality Assurance Analyst
Science Applications International Corporation
Salt Lake City, UT
07.2020 - 08.2021
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Assisted with quality control audits.
- Analyzed quality and performance data to support operational decision-making.
- Executed quality improvement research and studies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers, and internal operations.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Intelligence Specialist
United States Naval Reserves
Salt Lake City, UT
08.2017 - 08.2020
- Created useful and timely intelligence products to support field operations.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Produced multi-source intelligence reports and products for different agency customers.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Developed standard operating procedures for intelligence operations and activities.
- Coordinated with other intelligence agencies to share information and resources.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Intelligence Specialist
United States Navy, USN
Norfolk, VA
06.2014 - 08.2017
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Developed standard operating procedures for intelligence operations and activities.
- Coordinated with other intelligence agencies to share information and resources.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Incorporated lessons learned from previous operations to improve intelligence capabilities.
- Assisted in development of intelligence strategies and policies to support operations.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Briefed upper-level personnel on emerging threats.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
- Delivered services to customer locations within specific timeframes.
Expeditionary Intelligence Specialist
United States Navy, USN
Virginia Beach, VA; Manama, Bahrain
04.2011 - 06.2014
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in development of intelligence strategies and policies to support operations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Created useful and timely intelligence products during field operations.
Education
Master of Science - Management Information Systems
University of Utah
Salt Lake City12.2020
Bachelor of Science - International Studies
University of Utah
Salt Lake City, UT06.2019
Skills
- Documentation Review
- Project Management
- Quality Assurance
- Research and analysis
- Proposal evaluation
- Contract Development
- Risk Mitigation
- Database Administration
- Contract proposals
- Effective writing
- Visual Communication
- Subject matter expertise
Timeline
Business Analyst and Technical Writer
Science Applications International Corporation
08.2021 - 08.2023
Quality Assurance Analyst
Science Applications International Corporation
07.2020 - 08.2021
Intelligence Specialist
United States Naval Reserves
08.2017 - 08.2020
Intelligence Specialist
United States Navy, USN
06.2014 - 08.2017
Expeditionary Intelligence Specialist
United States Navy, USN
04.2011 - 06.2014
Master of Science - Management Information Systems
University of Utah
Bachelor of Science - International Studies
University of Utah