SEBRON JOHNSON
Oklahoma City,OK
Summary
Experienced Loss Drafts Quality Control Specialist with over 10 years of experience in the mortgage claims/property preservation industry. Excellent reputation for resolving problems and improving customer satisfaction. Eager to contribute to team success through hard work, attention to detail, organizational skills and excellent customer service.
Overview
21
21
years of professional experience
Work History
Zoning Analyst-Report Writer
Lightbox-PZR
Oklahoma City, OK
05.2024 - Current
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
Property Preservation Specialist
ISN
Oklahoma City, OK
06.2023 - 05.2024
- Streamlined property maintenance processes for increased efficiency and reduced turnaround times.
- Safeguarded properties from vandalism or theft by installing security measures such as fencing, boarding windows, or alarm systems when required.
- Developed comprehensive property preservation plans for clients, outlining budget requirements, timelines, and project scope.
- Increased client satisfaction with timely completion of work orders and detailed status updates.
- Managed vendor relationships to ensure quality workmanship at competitive prices.
Report Writer-Zoning Analyst
LIghtbox-PZR
Oklahoma City, OK
05.2021 - 06.2023
- Reviewed, revised, modified and edited documents prepared by others.
- Enhanced report quality by conducting thorough research and data analysis.
- Collaborated with cross-functional teams to gather relevant data, ensuring comprehensive and accurate reports.
- Maintained strict adherence to deadlines, successfully delivering reports on time without compromising quality.
Loss Drafts Quality Control Specialist
Midland Mortgage A Division Of MidFirst Bank
Oklahoma City, OK
09.2008 - 10.2019
- Ensured all insurance claim funds were used for the repair of the property to protect the interest of the company and conduct property inspections to verify the property is repaired/rebuilt to HUD regulations
- Submitted claim forms and supporting documents to obtain funding
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Collaborated with the Internal Field Services department on operational support tasks to model importance of group goals
- Received incoming calls and messages and addressed or triaged phone requests
- Devoted special emphasis to punctuality and worked to maintain good attendance record, consistently arriving to work ready to start immediately
Cashier
Stop n Shop Convenient Store
11.2007 - 09.2008
- Managed daily store operations
- Check out of customers with purchases
- Stocking
- Currency management
Customer Service Representative
Cingular Wireless
Oklahoma City, OK
07.2006 - 10.2007
- Received inbound calls from customers, assisted with billing and technical issues
- Up sale products and services that assisted the customer to get the full experience of their device
Customer Service Associate / Retention
Sprint PCS
Oklahoma City, OK
03.2004 - 05.2006
- Received inbound calls from customers, assisted with billing and technical issues
- Retention- Offer products and services to retain the business of the customer
- Up sale features and devices that assisted the customer to get the full use of their plan
Education
Associates Degree - Computer Technology
Vatterott College
Oklahoma City, OK01.2002
Skills
- Customer service
- Insurance
- Time management
- Loss control and damage prevention
- Documentation review
- Settlement determinations
- Coverage assessments
- Emergency response
- Driven
- Proactive team player
- Computer-savvy
- Quality assurance
- Results-oriented
- Property insurance
Timeline
Zoning Analyst-Report Writer
Lightbox-PZR
05.2024 - Current
Property Preservation Specialist
ISN
06.2023 - 05.2024
Report Writer-Zoning Analyst
LIghtbox-PZR
05.2021 - 06.2023
Loss Drafts Quality Control Specialist
Midland Mortgage A Division Of MidFirst Bank
09.2008 - 10.2019
Cashier
Stop n Shop Convenient Store
11.2007 - 09.2008
Customer Service Representative
Cingular Wireless
07.2006 - 10.2007
Customer Service Associate / Retention
Sprint PCS
03.2004 - 05.2006
Associates Degree - Computer Technology
Vatterott College