Katie (Cherry) Barbera
Norfolk,VA
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant to Vice President
Sentara Healthcare, Information Technology
Virginia Beach, VA
08.2019 - Current
- Managed and prioritized calendars through outlook of multiple Executives simultaneously to increase focus on critical issues
- Screened calls and emails and initiated actions to respond or direct messages for Senior Leaders, Directors, and managers of team of over 100 members.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Facilitated use of Salesforce for overall Department communications.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Trained junior office staff in correct procedures and reporting requirements.
Performance Monitoring Analyst
GEICO
Virginia Beach, VA
05.2018 - 08.2019
- Assisted in maintaining and driving results for Regional performance tracking increasing sales by 10%
- Facilitated new operational models for Performance
- Worked within Excel and Company software to compile and review information with pivot tables and charts.
- Compared industry-specific securities against outside metrics and each other to develop recommendations to Senior management.
- Completed statistical reviews to uncover trends, patterns and variations.
- Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
Military Auto Sales Agent
GEICO
Virginia Beach, VA
05.2017 - 05.2018
- Delivered seamless customer service while meeting and exceeding performance and sales goals
- Managed over 30 customer calls per day
- Continued to uphold licensing and development of current product knowledge in the industry
- Achieved early promotion based on overall performance and sales execution.
Executive Assistant/Office Manager
Peter Block Architects
Atlanta, GA
09.2015 - 05.2017
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Implemented use of Quick books and updated overall office procedure and protocol to fit current business model.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
Operations Manager
City Collection Furniture
Atlanta, GA
04.2015 - 09.2015
- Provided administrative and business support to the CEO and supported other members of the executive management team of high end “to the trade” distributor
- Managed all accounts and customer inquiries while assisting in overall company sales.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
Manager/Senior Sales Consultant
Solar Dimensions Tanning Spas
Atlanta, GA
02.2014 - 04.2015
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
Counselor
HOPE Recovery Resources
Atlanta, GA
06.2013 - 02.2014
- Delivered seamless care and minimized misuse and diversion through close collaboration with peers .
- Aided parents in arranging medication evaluations and psychological testing.
- Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
Office Manager
Security 101
Marietta, GA
09.2012 - 11.2012
- Oversaw inventory and office supply purchases.
- Managed incoming and outgoing calls for busy security office.
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
- Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.
Field Service Representative
Calloway Labs
Atlanta, GA
10.2011 - 06.2012
- Collection, transport and processing of laboratory samples for various substance abuse programs and pain care clinics
- Furnish business development, as well as build and maintain long term client relations
- Provide superior customer service while demonstrating attention to detail, flexibility and innovation in resolving problems in a highly confidential work environment
- Compiled reports and records with emphasis on timeliness and accuracy.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA01.2023
Associate's degree - General Studies
Georgia State University Perimeter College
Atlanta, GA2017
Skills
- Multitasking and Time Management
- Research and Analytical Skills
- Strong Organizational Skills
- Confidentiality and Data Protection
- Judgment and Decision Making
- Verbal and Written Communication
- Microsoft Office Suite
- Relationship Building
- Critical Thinking
- Fast Learner
Timeline
Administrative Assistant to Vice President
Sentara Healthcare, Information Technology
08.2019 - Current
Performance Monitoring Analyst
GEICO
05.2018 - 08.2019
Military Auto Sales Agent
GEICO
05.2017 - 05.2018
Executive Assistant/Office Manager
Peter Block Architects
09.2015 - 05.2017
Operations Manager
City Collection Furniture
04.2015 - 09.2015
Manager/Senior Sales Consultant
Solar Dimensions Tanning Spas
02.2014 - 04.2015
Counselor
HOPE Recovery Resources
06.2013 - 02.2014
Office Manager
Security 101
09.2012 - 11.2012
Field Service Representative
Calloway Labs
10.2011 - 06.2012
Bachelor of Science - Psychology
Old Dominion University
Associate's degree - General Studies
Georgia State University Perimeter College