KATIE E. VANDERAU
Enola,Pennsylvania
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Experience in Leadership having earned the highest rating for PADI recreational scuba instruction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Penn State Health Milton S. Hershey Medical Center
Hershey, PA
12.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Composed correspondence, reports and meeting notes.
- Responded to customer issues to provide immediate resolution and improve retention.
Server
Hershey Resorts and Entertainment
Hershey, PA
09.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Trained new employees on restaurant procedures and plating techniques.
Technical and training Coordinator
WEST SHORE SCUBA
09.2021 - Current
- Implemented DIVESHOP360 Software for organization
- Troubleshoot, resolve and expand in house software
- Software Integration projects 9 vendors and 3 training agencies
- Responsible for IT support including email, data mining, social media, and website management
- Reporting and Data Analysis for standards and project lifecycle with customer impacts
- Verification of standard compliance through internal and vendor projects.
EMAIL AND SYSTEMS ADMIN II – Messaging Team
HIGHMARK, INC.
09.2012 - 12.2016
- Oversaw enterprise email infrastructure, mail, and applications environment email filtering service
- Supported 23 Exchange based business critical business applications
- Led team, providing 24/7 first and second level support at BCNEPA office for IT executives, stakeholders, and users, including coordination of site support for Client Servers, Networks, Mobile Device Management, and PC End Points
- Managed End User project task lists for application system upgrades and implementation projects
- Managed and reported on Client Service Level Agreements across managed services and solutions
- Met and Exceeded all Internal Client Service Level Agreements for support tickets
- Prepared and Maintained Technical Documentation
- Built and Managed Microsoft Exchange Environment (between 2003 and 2010)
- Supported Mobile Application for email
- Supported Server Environment, Hardware and Patching
- Managed Cisco and Zix Appliances for email filtering
- Major Accomplishments: Environment upgrade from Exchange 2003 to 2010 at BCNEPA location
- Implemented 2010 for BCNEPA location including server builds and environment architecture
- Transitioned BCNEPA Email Environment into Highmark Environment
- Updated and Upgraded mail security interface from Websense to IronPort.
SYSTEMS ADMINISTRATOR
NEW ENTERPRISE STONE AND LIME
01.2007 - 01.2012
SYSTEMS ADMINISTRATOR
PENNDOT
01.2004 - 01.2007
JUNIOR NETWORK ADMINISTRATOR
PA CHAMBER OF BUSINESS AND INDUSTRY
01.2002 - 01.2004
HELPDESK LEVEL 1 TO 3
MARCONI INDUSTRIES
01.1998 - 01.2002
Education
Associates Liberal Arts -
Pennsylvania State University
01.2001
Microcomputer Specialist Program -
York Technical Institute
01.1997
Skills
- Administrative Support
- Articulate And Well-Spoken
- Correspondence And Documentation
- Professional And Mature
- Organization And Multitasking
- Creative Problem-Solving
- Technology Troubleshooting
- Administrative Leadership
- Customer Relations
- Professional Communication
Certification
- Net+ Certified
- MCSE
- Crystal Enterprise Reports
- Six Sigma Green Belt Certification
Personal Accomplishments
- PADI Master Instructor #330461
- Assisted with Project Aware and United Way 2012- Present
- Special Olympics volunteer
References
REFERENCES AND ADDITIONAL WORK HISTORY AVAILABLE UPON REQUEST
Accomplishments
- PADI Master Instructor
- EFR Instructor
Timeline
Administrative Assistant
Penn State Health Milton S. Hershey Medical Center
12.2023 - Current
Server
Hershey Resorts and Entertainment
09.2022 - Current
Technical and training Coordinator
WEST SHORE SCUBA
09.2021 - Current
EMAIL AND SYSTEMS ADMIN II – Messaging Team
HIGHMARK, INC.
09.2012 - 12.2016
SYSTEMS ADMINISTRATOR
NEW ENTERPRISE STONE AND LIME
01.2007 - 01.2012
SYSTEMS ADMINISTRATOR
PENNDOT
01.2004 - 01.2007
JUNIOR NETWORK ADMINISTRATOR
PA CHAMBER OF BUSINESS AND INDUSTRY
01.2002 - 01.2004
HELPDESK LEVEL 1 TO 3
MARCONI INDUSTRIES
01.1998 - 01.2002
Associates Liberal Arts -
Pennsylvania State University
Microcomputer Specialist Program -
York Technical Institute
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