KATIE ELIZABETH GRICE
Pelham,Alabama
Summary
Hardworking, highly motivated professional eager to contribute to business success by applying knowledge and skills. Works well in both individual and team capacities, using experienced work ethic to quickly adapt to different processes.
Overview
4
4
years of professional experience
Work History
Medical Assistant
SHADES VALLEY DERMATOLOGY
2023.08 - 2024.04
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
- Maintained strict sterilization protocols for all instruments and surfaces, ensuring a safe environment for both patients and staff members.
Receptionist
SHADES VALLEY DERMATOLOGY
2023.02 - 2024.04
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Treatment Coordinator
COPPER LEAF DENTAL CO
2022.05 - 2023.01
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
- Contacted insurance companies to verify patient eligibility and coverage.
- Assisted dentist during procedures by providing instruments or materials as requested in an efficient manner.
- Prepared exam rooms with appropriate supplies and equipment prior to patient visits.
- Assisted dentist in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
Receptionist/Claims Clerk
SAFEWAY INSURANCE COMPANY OF ALABAMA
2020.01 - 2022.02
- Delivered exceptional customer service, and independently resolved issues.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Prepared and sorted incoming and outgoing mail.
- Used CRM database to verify the legitimacy customer information.
- Monitored lobby access, security parameters, and visitor documentation.
Education
Dental Assisting Certification -
Jefferson State Community College
Birmingham, AL01.2018
Skills
- Time Management
- Organization
- Detail Oriented
- Quick Learner
- Problem Solver
- Team Player
Timeline
Medical Assistant
SHADES VALLEY DERMATOLOGY
2023.08 - 2024.04
Receptionist
SHADES VALLEY DERMATOLOGY
2023.02 - 2024.04
Treatment Coordinator
COPPER LEAF DENTAL CO
2022.05 - 2023.01
Receptionist/Claims Clerk
SAFEWAY INSURANCE COMPANY OF ALABAMA
2020.01 - 2022.02
Dental Assisting Certification -
Jefferson State Community College
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