Katie Gornyachek
LinkedIn: Katie Gornyachek
Overview
8
8
years of professional experience
Work History
Northwell Health - Lenox Hill Hospital
Scheduler - Orthopedic Surgery/Sports Medicine
03.2022 - Current
- Acted as first point of contact and set appointments for prospective patients for two physicians.
- Supported office operations by expertly handling administrative needs.
- Managed two physician calenders to maximize volume of patients and demands and requests of the patients.
- Obtained authorizations for epidural procedures and orthopedic surgery, collected procedure clearances, and patient consents.
Northwell Health - Lenox Hill Hospital
Practice Secretarial Associate, Orthopedic Surgery
12.2019 - 03.2022
- Responsible for check-in/check-out process for multiple orthopedic surgeons.
- Assisted patients in scheduling patients appointments for MRI, CT scans, and office visits.
- Confirm and update patient demographics and verify insurance to ensure patients are scheduled appropriately.
- Coordinating with providers on schedule changes as well as implementing new protocols for safety concerns regarding COVID-19.
JAG-ONE Physical Therapy
Office Assistant
04.2019 - 03.2020
- Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
- Enhanced office efficiency by handling 50+ callers per day.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed skilled administrative work to support all office staff and operational requirements.
Dynamic Neuromuscular Rehabilitation & Physical Therapy
Administrative Assistant/Receptionist
01.2016 - 04.2019
- Supported clinical director with screening phone calls, coordinating hundreds of e-mails, and doing outreach to other senior level executives.
- Responsible for all administrative procedures, company policies and improving performance standards.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events for clinical director.
Education
Bachelor of Arts - Communications
CUNY Brooklyn College
Brooklyn2017
Skills
- Windows OS, Mac OS, Microsoft Suite (Word, Powerpoint, Excel), Office Suite, Teams, Slack
- CisionPoint, Muckrack, Fohrcard, Celebrity Intelligence, Eclipse, WebPT, Soarian Financials, GECB Centricity, All Scripts
- Social Media: Instagram, Facebook, Snapchat, Twitter, Tik Tok
- Photography (Canon Rebel t7i DLSR)
- Superior written and verbal skills
Internships
Coburn Communications - Public Relations Intern 09/2017- 05/2018
MBooth Communications - Entertainment, Brand Development & Client Experience Intern 2/2018-10/2018
Timeline
Northwell Health - Lenox Hill Hospital
Scheduler - Orthopedic Surgery/Sports Medicine
03.2022 - Current
Northwell Health - Lenox Hill Hospital
Practice Secretarial Associate, Orthopedic Surgery
12.2019 - 03.2022
JAG-ONE Physical Therapy
Office Assistant
04.2019 - 03.2020
Dynamic Neuromuscular Rehabilitation & Physical Therapy
Administrative Assistant/Receptionist
01.2016 - 04.2019
Bachelor of Arts - Communications
CUNY Brooklyn College