Katie Koomen
Sun City,Arizona
Summary
Accurate and dedicated Loan Processor 1 evaluates financial documentation and promotes positive interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
7
7
years of professional experience
1
1
Language
Work History
Loan Processor 1
Bison Ventures, LLC
12.2021 - Current
- Started with VIP Mortgage Inc December 2021
- March 1, 2022, helped launch Bison Ventures, LLC, a joint venture from VIP Mortgage.
- Ensured that state and government disclosures are sent to borrowers within the required timeline and assist in setting up loans for my team members
- On November 1, 2022, promoted to Loan Processor 1
- Other responsibilities included: Communicate and coordinate with various internal departments, agents, borrowers, and title to meet deadlines
- Orders and analyze VA appraisal reports
- Review documentation to make sure it meets underwriter or investor guidelines.
Purchase Specialist
JFQ Lending, INC
06.2020 - 11.2021
- June 2021, promoted to Purchase Specialist
- Followed all company policies and procedures to deliver quality work.
- Responsible for communicating with underwriters and ensuring documents and conditions were meeting mortgage guidelines and multiple investors' products overlays
- October 2020, promoted to Senior Loan Processor
- Mentored three team members in a new department who were transitioned into a combined role; while continuing to manage my regular output.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- June 2020, hired as a client experience specialist (CES)
- Other responsibilities included: Utilized Encompass and various investor websites and portals to upload conditions and communicate with my underwriters
- Developed strong client relationships through consistent communication and attentive service.
Lead Staffing Coordinator Asst.
Delta-T Group
10.2019 - 03.2020
- October 2019, led a team of Staffing Coordinator Assistants through various aspects of onboarding and billing
- October 2019, hired as Jr
- Staffing Coordinator, responsible for collaborating with school districts to plan and fill open teaching and paraprofessional positions
- Evaluated and refined recruitment processes on an ongoing basis, incorporating feedback from hiring managers to improve efficiency and effectiveness.
- Established effective relationships with local colleges and universities to source qualified interns and entry-level candidates.
- Promotions resulted in position changes
- January 2019, hired as Staffing Coordinator Assistant, responsible for recruiting and onboarding Independent Contractors for education and healthcare positions
Customer Care Professional
American Express
06.2019 - 10.2019
- Help small business owners with their day to day business by offering benefits and features to their credit cards as well as answering and providing support to their financial questions
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
- Achieved higher sales conversion rates by upselling products and services based on individual customer needs.
Guest Service Associate
European Wax Center
06.2017 - 10.2018
- Enhance guests’ experience in the center by providing products that would help after-wax results as well as help guests save money by providing membership options that fit the guests’ budget
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Education
Master of Science - Leadership
Grand Canyon University
Phoenix, AZ05.2024
Bachelor of Science - Mangement
Grand Canyon University
Phoenix, AZ12.2018
Skills
- Data Entry
- Deadline Management
- Processing procedures
- Proficient in Microsoft Applications
- Teamwork and Collaboration
Document analysis
- Information Verification
- File Management
- Document Review
- Policy Adherence
- Active Listening and Learning
Projects
- At JFQ Lending, I initiated a Culture Committee for the Senior Loan Processors. We create events and activities to drive employee engagement.
- GCU 2016-2018, I created various projects for my minor, Film Production: Screenwriting, short films, and photography.
- Bison Ventures 2022, helped launch the company from V.I.P. Mortgage, Inc. Securely and compliantly saved internal data and information to transfer it to Bison Ventures once it launched.
Awards
- Bison Ventures, LLC 2023 Wrangler Of the Quarter
- JFQ Lending, First Class employee award for the month of October
- European Wax Center (EWC) 2017 Employee of the Year.
- EWC September employee of the month
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid time off401k matchWork from home optionTimeline
Loan Processor 1
Bison Ventures, LLC
12.2021 - Current
Purchase Specialist
JFQ Lending, INC
06.2020 - 11.2021
Lead Staffing Coordinator Asst.
Delta-T Group
10.2019 - 03.2020
Customer Care Professional
American Express
06.2019 - 10.2019
Guest Service Associate
European Wax Center
06.2017 - 10.2018
Master of Science - Leadership
Grand Canyon University
Bachelor of Science - Mangement
Grand Canyon University
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