Katie KIm
Austin
Summary
Results-driven business graduate with over two years of experience in sales and customer relationship management. Generated significant non-dues revenue and closed numerous membership sales while effectively managing customer pipelines using CRM platforms. Skilled in HubSpot, SAP ERP, Excel, and SQL, with expertise in consultative selling and relationship building.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Callaway Golf
Austin
02.2026 - Current
- Manage high-volume inbound customer interactions while resolving product, order, warranty, and account issues
- Build customer loyalty through consultative problem-solving and relationship management
- Collaborate with sales, logistics, and operations teams to improve customer experience and retention
- Utilize SAP and CRM systems to document interactions, process orders, and support revenue-generating activities
- Consistently maintain service quality metrics in a fast-paced environment
- Utilized SAP ERP to assist with inventory visibility, order management, and operational support
Lead Service Specialist
Fitness 19
West Covina
05.2025 - 02.2026
- Ranked as a top performer for closing 50+ lifetime memberships and producing $20,000 in non-dues revenue through strong communication and customer needs analysis
- Managed sales pipeline using HubSpot, tracking leads, follow-ups, and conversions to support performance goals
- Drove significant non-dues revenue by selling personal training programs that averaged $3,000+ per month
Shift Leader/Supervisor
Oggi's Brewhouse & Pizza
San Diego
10.2024 - 05.2025
- Oversaw shift operations during peak hours and major on-campus events, maintaining service quality and efficiency.
- Improved customer satisfaction through personalized service and efficient problem resolution.
- Supported management in implementing company policies, procedures, and service standards
- Coordinated catering for large-scale events, ensuring seamless service for 500+ guests.
Education
Bachelor of Science - Business Administration
San Diego State University
San Diego, CA05-2026
Skills
- Customer service
- Conflict Resolution
- Customer Retention
- Client Assistance
- Order Processing
- Product Knowledge
- Microsoft Office Suite
- Pinehurst CRM
- SAP ERP
- Skills
Certification
- Microsoft Excel (MyEducator Certified)
- Analytics Tools: Google Analytics, SQL, Python
- SAP (sales & operations platform)
- HubSpot CRM
Leadership Experience
- Gamma Phi Beta-Financial Chair, San Diego State University, 09/23-10/24, Participated in chapter operations and philanthropy events supporting girls' empowerment, Managed financial tracking and budgeting for chapter expenses, ensuring accuracy and transparency, Assisted in organizing philanthropy events, recruitment activities, and sisterhood engagement, Developed teamwork, communication, and leadership skills through weekly chapter meetings, Collaborated with committees on fundraising, philanthropy planning, and community outreach initiatives
- Women In Business (WIB), San Diego State University, 01/24-05/25, Actively engaged in leadership development workshops, professional networking events, and guest speaker panels focused on business careers, Collaborated with peers to strengthen professional skills in communication, teamwork, and career readiness
Timeline
Customer Service Representative
Callaway Golf
02.2026 - Current
Lead Service Specialist
Fitness 19
05.2025 - 02.2026
Shift Leader/Supervisor
Oggi's Brewhouse & Pizza
10.2024 - 05.2025
Bachelor of Science - Business Administration
San Diego State University