Katie Layman
Professional
Montgomery,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and individual goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Loan Processor
Inconma(TD Bank)
Montgomery, AL
06.2021 - 10.2022
- Processed Home Equity Line Credit and Portfolio Loans.
- Handled any pre and post conditions sent from underwriting departments.
- Ordered Title and Appraisals.
- Requested insurance documentation.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Provided quick turnaround times to maintain fast-past schedule.
- Worked with customers by phone and email to answer questions, and request documentation.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Checked packages for appropriate documentation.
- Monitored pipelines to track and log status of loans.
Loan Specialist
HNE, Freedom
Voorhees, NJ
10.2020 - 04.2021
- Set up loan file with accurate fees according to selected loan program and other loan parameters.
- Prepared loan estimate with new loan application and sent initial disclosures.
- Checked packages for appropriate documentation.
- Handled conditions sent from underwriting departments.
- Provided quick turnaround times to maintain fast-past schedule.
Paraprofessional
Montgomery Public Schools
Montgomery, AL
08.2016 - 08.2020
- Maintained a safe, stimulating classroom for students each year
- Provide support and assistance to students throughout the school day
- Evaluate and document student progress
- Maintain cleanliness and organization of classroom
Teacher's Aide
Voorhees Township Public Schools
Voorhees, NJ
09.2015 - 06.2016
- Provided one on one support to students
- Maintained a safe stimulating classroom for students
- Provided support to teachers in various areas needed
Customer Service Representative
MRS BPO LLC
Cherry Hill, NJ
07.2009 - 06.2015
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing and other techniques to locate debtors.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Achieved performance goals on consistent basis.
Education
Some College (No Degree) - General Studies
Burlington County College
09.2002 - 05.2003
Skills
Verifying informationProcessing documents
Customer Service
Excel, Microsoft Word, Encompass, Outlook
Application preparation
Information Verification
Processing procedures
Attention to Detail
Multitasking Abilities
Critical Thinking
Organization and Time Management
Additional Information
United States Air Force
May 1997 - Aug 2002
E4
Timeline
Loan Processor
Inconma(TD Bank)
06.2021 - 10.2022
Loan Specialist
HNE, Freedom
10.2020 - 04.2021
Paraprofessional
Montgomery Public Schools
08.2016 - 08.2020
Teacher's Aide
Voorhees Township Public Schools
09.2015 - 06.2016
Customer Service Representative
MRS BPO LLC
07.2009 - 06.2015
Some College (No Degree) - General Studies
Burlington County College
09.2002 - 05.2003