Katie Underhill
Canal Winchester,OH
Summary
Experienced with nurturing and developing children in supportive environment. Utilizes strong organizational skills and adaptability to manage daily routines and respond to changing needs. Knowledge of effective communication and problem-solving to foster positive and engaging atmosphere.
Overview
8
8
years of professional experience
Work History
Private Nanny
Apfelstadt Family
Dublin, Ohio
08.2023 - Current
- Developed engaging educational activities to enhance children's cognitive and social skills.
- Maintained consistent routines to ensure stability and comfort for children in a busy household.
- Managed daily schedules, including meal preparation, playtime, and educational sessions.
- Fostered open communication with parents regarding children's progress and developmental needs.
- Assisted with homework and academic projects to support learning objectives effectively.
- Coordinated playdates and extracurricular activities to promote social interaction among peers.
- Implemented safety protocols and emergency procedures to ensure children's well-being at all times.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
Front Desk Associate
Finn and Rowe
Powell, OH
06.2022 - 05.2024
- Managed check-in and check-out processes to ensure smooth guest experiences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Assisted in training new staff on front desk procedures and customer interaction protocols.
- Monitored inventory of office supplies and ordered replacements to maintain operational efficiency.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Answered guest questions and offered referrals to local points of interest.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Smoothie Barista
Vibe Powell
Powell, OH
03.2022 - 06.2023
- Prepared high-quality smoothies using fresh ingredients and specialized equipment.
- Delivered exceptional customer service, fostering positive relationships with patrons.
- Maintained cleanliness and organization of the smoothie bar environment.
- Assisted in training new staff on smoothie preparation techniques and customer interaction protocols.
Front Desk Associate
Go Yoga
Powell, OH
07.2018 - 07.2022
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Implemented process improvements that enhanced workflow efficiency at front desk operations.
- Conducted regular audits of guest information for accuracy and compliance with company policies.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed basic daily bookkeeping tasks.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Collected room deposits, fees, and payments.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Bachelor of Science - Speech And Language Pathology
The Ohio State University
Columbus, Ohio, OH05-2026
Skills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- Emotional support
- Activities planning
- Homework assistance
- Conflict resolution
- Family engagement
- Nutrition
- Emotional intelligence
- Time management
- Organizational skills
- Good decision making
- Meal preparation
- Boundary setting
- Active listening
- Promoting good behavior
Timeline
Private Nanny
Apfelstadt Family
08.2023 - Current
Front Desk Associate
Finn and Rowe
06.2022 - 05.2024
Smoothie Barista
Vibe Powell
03.2022 - 06.2023
Front Desk Associate
Go Yoga
07.2018 - 07.2022
Bachelor of Science - Speech And Language Pathology
The Ohio State University