KATIMAE DULEY
Midland,MI
Summary
Experienced Customer Manager bringing eight years of quality performance in account management with a proven record of global account leadership and transformational market strategy within the home and personal care market. Strong bias towards developing and executing on action plans that benefit Dow and our customers for mutual success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Manager
Dow
10.2019 - Current
- Accountable for growing a $32MM portfolio through direct and distribution channels for Home and Personal Care
- Develop and lead the global strategy for Estee Lauder, collaborating with customer managers globally
- Responsible for the $14mm strategy with floor care distribution in North America focused on gaining 20% market share over the next 5 years
- Effectively de-authorized and authorized distributors based on buy-in from the NA Consumer Solutions leadership team
- Negotiated a new distribution contract within 3 weeks
- Collaborate with customers to understand needs and find a winning Dow solution
- Balance short-term goals and long-term strategies to deliver growth for Dow
- Participant in the Women’s Inclusion Network, Vetnet, and Rise.
Sales Specialist
Dow
07.2016 - 10.2019
- Accomplished over $4.5MM growth in territory through direct and distribution channels
- Met yearly performance goals since joining, demonstrating effective goal setting and execution
- Led and executed a project analyzing key contract manufacturers in North America for Personal Care
- Mentored new employees, helping navigate the company and solve complex customer situations
- Managed a Market Listening Project for top customer in territory, utilizing the Digital Marketplace Center
- Participant in the Women’s Inclusion Network (WIN)
- Act as social coordinator on the North America Home and Personal Care Team.
Sales Intern
Dow Corning
05.2015 - 07.2015
- Designed a new Lead & Opportunity Management feedback process through distribution
- Utilized SAP to enter 30 leads and run specialized sales reports
- Trusted to meet with key distributors to find gaps with current feedback processes
- Received the Dow Corning Endowed Scholarship.
Education
Bachelor of Science in Business Administration - Marketing with a Concentration in Professional Sales
Central Michigan University (Mount Pleasant, MI
05.2016
Skills
- Sales Proficiency
- Customer Relations
- Decision-Making
- Negotiation
- Strategic Account Plan Generation
- Account Plant Execution
- Cross Functional Collaboration
- Cross Business Collaboration
- CRM, OMP, DSR, SmartPrice
- Seek to Understand
- Delivering on Commitments
- Effective Price Management
- Action Oriented
Certification
Carew International Professional Sales Certifications: Dimensions of Professional Selling, Advanced Positional Selling, Pathways to Negotiations, Building Customer Equity
Timeline
Customer Manager
Dow
10.2019 - Current
Sales Specialist
Dow
07.2016 - 10.2019
Sales Intern
Dow Corning
05.2015 - 07.2015
Bachelor of Science in Business Administration - Marketing with a Concentration in Professional Sales
Central Michigan University (Mount Pleasant, MI
Similar Profiles
Mike HammillMike Hammill
Project HSE Advisor at DOWProject HSE Advisor at DOW
Amber ChaudoinAmber Chaudoin
Packaging Operator at DowPackaging Operator at Dow
Wayne Jermaine CampbellWayne Jermaine Campbell
Production Employee/Certified Forklift Driver at DOWProduction Employee/Certified Forklift Driver at DOW
Mickael BOELLINGERMickael BOELLINGER
Opérateur réacteur at DOWOpérateur réacteur at DOW
Logan ThurstonLogan Thurston
Crane Operator at BierleinCrane Operator at Bierlein