Katina Bonds
Lexington Park,MD
Summary
As a dedicated and versatile professional, I bring a wealth of transferable skills including strong communication, problem-solving, and time management abilities. I thrive in team environments and I am highly adaptable, whether working under pressure or in leadership roles.
My ability to resolve conflicts effectively, provide excellent customer service, and foster creativity allows me to contribute positively to any organization.
I am a motivated and resourceful professional with strong communication and problem-solving skills.. I am adept at time management and prioritizing tasks to meet deadlines while maintaining a high standard of work. I am a creative and adaptable team player with proven leadership and customer service experience. I am also skilled in conflict resolution, and critical thinking, to improve efficiency and productivity.
With a solid foundation in critical thinking, organization, and leadership, I am eager to apply my skills to help your company achieve its goals.
Overview
3
3
years of professional experience
Work History
Front Desk Representative
Home 2 By Hilton
Lexington Park, Maryland
10.2023 - 02.2025
- Greeted guests warmly and professionally, ensuring smooth and efficient check-in/check-out experiences, Managed reservations, room assignments, and special requests with attention to detail and a focus on guest satisfaction.Responded to guest inquiries, concerns, and complaints both in person and over the phone, delivering timely and courteous resolutions.Handled billing, payments, and end-of-shift financial reporting with accuracy phone calls and integrity.
- Achievements: Consistently maintained guest satisfaction scores above 95%.
- Trained and mentored new front desk staff, improving service consistency and reducing.
- onboarding time.
- Received multiple positive reviews from guests on Hilton Honors surveys and third-party travel sites.
In-Home Babysitter
In Home Daycare
Lexington Park
04.2024 - 11.2024
- Provided attentive and nurturing care to children in a safe and supportive home environment.
- Assisted with daily routines such as dressing, hygiene, naptime, and bedtime.
- Responded calmly and responsibly to emergencies or unexpected situations, prioritizing child safety.
- Helped with homework and educational development through interactive learning and support.
- CPR and first aid certified.
Front Desk Receptionist
Townplace Suites Marriott
Lexington Park
11.2023 - 12.2023
- Handled guest check-outs, room changes, and reservation modifications accurately using hotel management systems
- Managed phone and in-person inquiries, providing information about hotel services, amenities, and local attractions.
- Handled incoming and outgoing mail and packages.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
Personal In-Home Caregiver
In-Home Care & Wellness
Chaptico, Maryland
10.2021 - 04.2023
- Assisted clients with daily living activities including bathing, dressing, grooming, toileting, and mobility support.
- Monitored and documented changes in client health, behavior, and overall well-being; reported concerns to family or healthcare professionals.
- Administered medications as prescribed and ensured adherence to care plans and medical schedules.
- Prepared nutritious meals and assisted with feeding based on dietary restrictions and preferences.
- Performed light housekeeping tasks including laundry, dishes, and maintaining a clean and safe living environment.
- Offered emotional support, companionship, and meaningful engagement to promote mental and emotional well-being.
- CPR & First Aid Certified
Front Desk Representative
Hampton Inn Suites
Lexington Park, Maryland
10.2021 - 07.2022
- Greeted guests warmly and professionally, ensuring smooth and efficient check-in/check-out experiences.
- Responded to guest inquiries, concerns, and complaints both in person and over the phone, delivering timely and courteous resolutions.
- Collaborated with housekeeping and maintenance teams to ensure guest rooms were prepared and service requests were fulfilled promptly.
- Make reservations in person, and over the phone as well as group reservations.
- Cash handling.
Education
High School Diploma -
Great Mills High School
Lexington Park, Maryland05-2020
Skills
- Conflict resolution and behavior management
- Customer service
- Team collaboration
- Training and mentoring
- Problem solving
- Childcare experience
- Organizational skills
- Computer literacy
- Multitasking
- Hospitality service
- Patience and empathy
- Safety awareness, and emergency response
Timeline
In-Home Babysitter
In Home Daycare
04.2024 - 11.2024
Front Desk Receptionist
Townplace Suites Marriott
11.2023 - 12.2023
Front Desk Representative
Home 2 By Hilton
10.2023 - 02.2025
Personal In-Home Caregiver
In-Home Care & Wellness
10.2021 - 04.2023
Front Desk Representative
Hampton Inn Suites
10.2021 - 07.2022
High School Diploma -
Great Mills High School